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Convergys Corporation - Strategy and SWOT Report

Convergys Corporation (Convergys or "the company") is a provider of relationship management solutions to the clients across the world. The company primarily operates in North America. It is headquartered in Cincinnati, Ohio and employs about 70,000 people. The company recorded revenues of $2,203.4 million during the financial year ended December 2010 (FY2010), a decrease of 9% compared to 2009. The operating loss of the company was $94.6 million in FY2010, compared to an operating profit of $101.2 million in 2009. The net loss was $53.2 million in FY2010, compared to a net loss of $77.3 million in 2009.

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