Knowledge Management - Worldwide Market Trends

1.METHODOLOGY
Study Reliability and Reporting Limitations
Disclaimers
Quantitative Techniques & Reporting Level
2.MARKET SNAPSHOTS
3.MARKET DYNAMICS
Securing a Competitive Edge with Knowledge Management
4.MARKET TRENDS
Knowledge Sharing Services to Drive Knowledge Management
Simplifying Product Development Processes – A Selling Point
Retail – The New Avenue for KM
Pharmaceutical Industry Ready to Adopt KM in a Major Way
Single KM Suites to Address the Users Desires
Converging Technologies Pave Way for Consolidation
Need for Network-Based Environment Drives KM Software Market
Demand for Collaboration Software on the Rise…
Expertise Location: Growth Prospects for KM
KM and E-Learning Move Towards Convergence
Factors Restraining Convergence
Future of Knowledge Management Programs
Knowledge-Based CRM Holds Immense Growth Potential
Federal & Non-Profit Enterprises Enhance KM Investments
Knowledge Workers Drive Implementation of KM Programs
Knowledge Management Enables High-Performance Workplace
Trends in Worldwide Knowledge Management Market
5.ISSUES INFLUENCING KNOWLEDGE MANAGEMENT MARKET
Technological & Human Capabilities Critical forEffective Knowledge Management
Human Resource – A Critical Constituent of KM Initiatives
Technology – A Fundamental Requirement for Knowledge Management Systems
Search and Retrieval – Critical to Business Productivity
Retaining Knowledge – A Universal Challenge
Intellectual Property Protection – A Key Concern
E-Learning: Benefiting from Knowledge Management
Knowledge Management & ROI
KM & E-Commerce: Improving Enterprise Efficiency
KM Brings Forth Privacy Concerns
Competitive Intelligence Hinders Knowledge Sharing
KM Technologies Prove Beneficial in Natural Disasters
Significance of Personal Knowledge Management in Enterprises
Blogs – A New Knowledge Management Tool
Benefits of Enterprise Weblogs
6.PRODUCT FACTS
Knowledge Management
Knowledge Management Software
Trends in Knowledge Management Software Market
Knowledge Management Services
Document Management Market on a High
Enterprise Portals
Enterprise Content Management
Content Management Software Market
Trends in Content Management Market
Regulatory Environment
Security Threat from Hackers
Increased Demand for Electronic Payments
7.KNOWLEDGE MANAGEMENT INITIATIVES IN SELECT INDUSTRIES
Pharmaceutical Industry
Oil and Gas Companies
Stringent Regulatory Measures Necessitate Effective Data Management
Move Towards Adoption of Advanced Technologies
Call Centers23Common Challenges Faced in Call Centers
Advantages of Implementing Knowledge Management in Call Centers
Manufacturing Sector
Retaining Employee Knowledge – A Critical Challenge
New Strategies to Counter Knowledge Loss
Wireless Enterprises
Higher Education
8.CORPORATE DEVELOPMENTS
Tricom Document Management Purchased Apex Document Solutions
Oracle Buys Captovation
Ascentium Establishes First Overseas Office
Mediasurface to Launch Immediacy WCMs 6.0
Thomson West Launches West KM 4.0 for Legal Professionals
Systems Alliance Introduces SiteExecutive 4
Interwoven Closes Acquisition of Optimost
FatWire Acquires Content Sharing Tools Provider to Extend Leadership
KANA Software Buys Kansas Management Consulting And Systems Integration Services
Consona Acquires KNOVA
TMNG Global Takes Over TWG Consulting
CSW Group Unveils Subsidiary in the US
KeyMark Inks Partnership with European Handwriting Recognition Technologies Provider
KMSI and RWD Technologies Agree to Jointly Offer eLearning Solutions
Open Text to Provide Livelink ECM to UK’s Defense Science and Technology Lab
Open Text Buys Virginia Based Government Solutions Specialist
Fininfo Acquired by US Based Investment Advice Provider
Agfa-Gevaert Purchases German Hospital Document Management System Provider
TIS Takes Over a UK Knowledge Management Business
SDL Buys Tridon
Mediasurface Acquires WCM Software Business
Biomax Informatics Buys Data Mining Business of Austrian Company
TechTarget Acquires Australian Search Resource
TIS Buys 51% Stake in Singapore Document Capture Business
eGain Allies with South African Call Center to Launch Knowledge Management Solutions
Hyland Launches Upgraded Version of OnBase ECM Suite
Adenin Unleashes Upgraded Intranet Suite
Passageways Unveils New Knowledge Management Application
Interwoven Rolls out Latest Version of ICDM Solution
Open Text Unveils New Email Management for Microsoft Exchange Server 2007
Open Text Unleashes New Release of Genio® 7
9.MAJOR PLAYERS
Knowledge Management Software
Art Technology Group, Inc. (US)
Autonomy Corporation Plc (US)
EMC Documentum (US)
Fast Search & Transfer ASA (Norway)
IBM Global Services (US)
FileNet Corporation (US)
Interwoven, Inc. (US)
Open Text Corporation (Canada)
Hummingbird (Canada)
Knowledge Management Services
Atos Origin S.A. (France)
BearingPoint (US)
Cap Gemini Ernst & Young (France)
Computer Sciences Corporation (US)
Electronic Data Systems Corporation (US)
Vignette Corporation (US)
10.MARKET ANALYTICS
11.THE UNITED STATES
Overview
KM in the US Government & Federal Sectors
Challenges Facing Government Sector
Information Management, Sharing & Access
Security Concerns
Aging IT Workforce
Market Drivers
Market Restraints
Knowledge Management Initiatives in Federal & Government Agencies
12.EUROPE
Overview
Factors Driving Implementation of KM in Europe
Small and Medium Enterprises – A Key Segment for KM Initiatives
13.ASIA-PACIFIC
Overview
Knowledge Management Gains Momentum in Asia
Status of KM in Various Nations
Intellectual Capital Management Capabilities in Asian Companies – On Par with Western Enterprises
Innovation – Key Aspect of Asian Companies
Enterprise Portals Market in Asia-Pacific
Select Regional Markets – An Overview
India
Common Tools Used in KM Initiatives
Manufacturing Companies: On Road to KM Implementation
Maturing Conditions for Document Management Systems Market
Document Management and Workflow Software and Services Market
Government Institutions & Departments
Banking, Financial Services, and Insurance (BFSI)
IT Sector
Manufacturing Sector
Telecom
Enterprise Portal, Collaborative Tools, and Conten Management Software and Services Market
Manufacturing
Banking, Financial Services, and Insurance Segment
Government Institutions
Telecom
Other Verticals
Pure-Play Knowledge Management Application Software and Services Market
Benefits from KM Solutions
KM Implementation Trends in Indian Enterprises
China
Enterprise Portals in China
New Zealand
Government Policies Foster Knowledge Management
Emphasis on Infrastructure
Adoption of New Technologies
Major Programs Initiated by New Zealand Government
South Korea
14.REST OF WORLD
Outlook
Canada
Knowledge Management in Government Departments
Exhibits
Table 1: Global Knowledge Management Market by Region for the Period 2007-2015 (Sales in US$ Billion)
Table 2: Percentage Breakdown of Global Knowledge Management Market by Region for the Years 2008 & 2009
Table 3: Global Knowledge Management Software Market by Region for the Period 2007-2015 (Sales in US$ Billion)
Table 4: Percentage Breakdown of Global Knowledge Management Software Market by Region for the Years 2008 & 2009
Table 5: Global Knowledge Management Services Market by Region for the Period 2007-2015 (Sales in US$ Billion)
Table 6: Percentage Breakdown of Global Knowledge Management Services Market by Region for the Years 2008 & 2009
Table 7: Knowledge Management Market by Product Segment in the US: 2007-2015 (Sales in US$ billion)
Table 8: Percentage Breakdown of Knowledge Management Market by Product Segment in the US for the Years 2008 & 2009
Table 9: Knowledge Management Market by Product Segment in Europe: 2007-2015 (Sales in US$ billion)
Table 10: Percentage Breakdown of Knowledge Management Market by Product Segment in Europe for the Years 2008 & 2009
Table 11: Knowledge Management Market by Product Segment in Asia-Pacific: 2007-2015 (Sales in US$ billion)
Table 12: Percentage Breakdown of Knowledge Management Market by Product Segment in Asia-Pacific for the Years 2008 & 2009
Table 13: Knowledge Management Market by Product Segment in Rest of World: 2007-2015 (Sales in US$ billion)
Table 14: Percentage Breakdown of Knowledge Management Market by Product Segment in Rest of World for the Years 2008 & 2009
Companies Profiled