Market Share Insight: The Contact Center Universe 2008

This Executive Presentation provides the reader with a concise, in-depth and comprehensive view of contact center market share analysis.

Scope
Market research was conducted with a number of contact center vendors, some of whom are included in this analysis.
Shipment data, revenue estimations and market penetration were obtained and modeled against internal aggregate data (IMTC0289);
The report has categorized its findings in the following areas: global market share, regional market share and technology splits
Highlights
Shifts in market share are occurring as competition intensifies and developing markets increase investments in contact center infrastructure.

Reasons to Purchase
Gain insight into market share leaders for contact center solutions by region.
Identify market share leaders for outbound, inbound hardware and inbound software on a global basis.