1.OVERVIEW
Introduction
Postal Services Definition Varies for Each Country
Differences in Regulatory Purposes
Same Words Have Different Meanings in Different Countries
Organization of Global Postal System
Structure and Service
Table 1: Global Postal Market (2006): Percentage Breakdown of Value Shares by Product/Service - Letter Post, Postal Parcels and Logistic Services, Postal Financial Services, and Other Products
Alternatives to Postal Mail
Emergence of Electronic Alternatives
Evolving Landscape of Postal Industry
Liberalization
Technology
Alternative Media
New Players
New Generation Customers
Future of Postal Services
Select Factors Likely to Affect Future Postal Services Demand
2.GLOBAL TRENDS & ISSUES
Industry Volume Trends - Highlights
Mail Volumes Remain Sluggish
Mail Revenue Sustained by Price Hikes
The Challenge of Rising Costs
Declining Profitability of Mail Business
Postal Companies Digitalize and Diversify
Growth in Business to Household Mail
B2C e-Commerce Fuels Parcels Distribution Market
Electronic Payment Contributes to Declining Check Related Mail Volumes
Traditional Approach Unviable During Economic Volatility
Lack of Customer-Facing Potential Cripples the Industry
Significance of Consumer Experience
Consumer Centricity is the Key
Innovation – Key to Industry Growth
Scope for Innovation in Postal Sector
Hybrid Solutions
Complementary Services
Increasing Service Quality to Mail Recipients
Green Solutions
Select Facts about Carbon Footprint of Mailing Industry
Deregulation of Postal Services
3.COMPETITION
Competition Between Public and Private Players
4.PRODUCT OVERVIEW
Postal Services - Definition
Definitions Based on Conveyance of Objects
Based on Operators’ Network and Objects Conveyed
Based on a Country’s Regulatory Framework
Under ‘Postal Market’ Context
Definitions Based on Subjects
Definition Based on Activity Performed
Historical Development
Parcel Post Service
Historical Development
Postal Market Elements
Large Letters, Packets and Addressed Letters
Standard Parcels
Unaddressed Items
Courier and Express Items
Classification of Mail by Application
Advertising Mail
Fulfilment
Transactional Mail
Social Mail
Publications
Universal Postal Union
Background & Development
5.MERGERS & ACQUISITIONS
6.STRATEGIC CORPORATE DEVELOPMENTS
7.PRODUCT/SERVICE INNOVATIONS/LAUNCHES
A REGIONAL MARKET PERSPECTIVE
1.THE UNITED STATES
United States Postal Service (USPS)
Introduction
Historical Development
Governance
Monopoly of USPS
Competition
Automation and Use of Technology
Recent Developments
USPS Under Severe Financial Pressure
USPS Requires Restructuring
A Bleak Outlook
May 2010 Changes25Flats
Irregular flats
Trends
Mail Growth Accelerates After Every Economic Downturn
Direct Mail Volumes Hit by Turmoil in Credit Markets
Products & Services Offered by USPS
First-Class Mail
First Class Mails – Pricing Dynamics
Cards
Letters
Large Envelopes
Package
Periodicals
Standard Mail
Media Mail
Parcel Post
Bound Printed Matter
Bulk Mail
Library Mail
Registered Mail
Express Mail
Postal Money Order
Add-On Services
Certified Mail
Collect On Delivery (COD)
Postage Stamp
Postage Meters
PC Postage
Customized Postage
Online Postage Providers
The US Mail Market
Table 2: US Mail Market (2006): Percentage Breakdown of Volume Sales by Segment - Direct Mail,ransactional Mail and Correspondence Mail
Table 3: US Direct Mail Market (2006): Percentage Breakdown of Volume Sales by Segment - Standard Class Direct Mail and 1st Class Direct Mail
Table 4: US Transactional Mail Market (2006): Percentage Breakdown of Volume Sales by Segment - Bills/Statements, Business Reply, Invoices and Greeting Cards
Table 5: US Correspondence Mail Market (2006): Percentage Breakdown of Volume Sales by Segment – Letters, Greeting Cards and Invitations
Table 6: US Domestic Mail Market (2006): Percentage Breakdown of Pieces Delivered by Category - Standard Mail, First-Class Mail and Others
US Parcel Market
Table 7: Leading Players in the US Parcel Market (2006): Percentage Breakdown of Value Sales for UPS, FedEx, DHL Americas, USPS and Others
2.CANADA
Federal Government Starts "Strategic Review" on Canada Post
Automation in Canadian Postal System
3.JAPAN
Japan Post Holdings
4.EUROPE
European B2C Parcels Market Witnessing Rapid Growth
Growth Inhibitors
Evolving Functions of National Postal Operators
Table 8: European Postal Services Market (2006): Percentage Share of Mail in Total Revenues by Select National Postal Operator - Post Danmark, Royal Mail, De Post/La Poste, Osterreichische, Posten, La Poste, Posti, Posten Norge, TNT, Die Post, Poste Italiane and DPWN
Modernization of a National Postal Operator
Transformation
Expansion and Diversification
European Postal Market
Table 9: Postal Market in Europe (2006): Number of Post Offices/Postal Agencies/Postal Outlets and Mobile Offices by Select Country – Germany, France, United Kingdom, Italy, Czech Republic, Poland, Romania, Sweden, Spain and Norway
Table 10: Postal Market in Europe (2006): Number of Mobile Offices by Select Country – Germany, Czech Republic, Sweden and Norway
Table 11: Postal Market in Europe (2006): Number of Letter Boxes by Select Country – France, United Kingdom, Germany, Italy, Poland, Spain, Norway, Sweden, Czech Republic and Austria
Table 12: Postal Market in Europe (2006): Number of Post Office Boxes by Select Country – Germany, Spain, Netherlands, Sweden, Poland, Norway, Hungary, Greece, Denmark and Romania
Table 13: Postal Market in Europe (2006): Percentage Share of Ordinary Letters and Postcards in Total Letter Post Services by Select Country – Latvia, Malta, Cyprus, Ireland and Sweden
European Express/Parcel Market
Table 14: Leading Players in the European Express/Parcel Market (2006): Percentage Breakdown of Value Sales by Company for DHL, TNT, La Poste, UPS, Royal Mail and Others
4a.FRANCE
Market Overview
Leading Players in the French Postal Market by Category (2006)
Domestic Postal Market
Table 15: French Postal Market (2004-2006): Domestic Turnover in € Million
Table 16: French Postal Market (2006): Annual Sales in € Billion by Select Category - Business Mailings, Unaddressed Mail and Home-delivered Parcels
4b.GERMANY
Market Overview
Table 17: German Postal Market (2004-2006): Domestic Turnover in € Million
4c.THE UNITED KINGDOM
Market Overview
Table 18: UK Postal Market (2004-2006): Domestic Turnover in € Million
Express and Courier Services Market
Historical Development
Post Office Ltd.
Parcelforce Worldwide - A Major Carrier for Time-Critical Packages
Market Issues
Deregulation of Postal Services
Affect of Deregulation on Royal Mail
Digital Revolution Presents New Challenges and Opportunities
Table 19: UK Postal Market (2007): Percentage Breakdown of Value Sales by Application – Fulfilment, Transactional, Advertising, Publications and Social
Challenges
Social Mail
Table 20: UK Social Mail Market (2007): Percentage Breakdown of Value Sales by Segment – Letters, Express and Courier, and Standard Parcels
Transactional Mail
Table 21: UK Transactional Mail Market (2007): Percentage Breakdown of Value Sales by Segment – Letters and Express & Courier
Opportunities
Advertising Mail
Table 22: UK Advertising Mail Market (2007): Percentage Breakdown of Value Sales by Segment – Letters and Unaddressed Mail
Fulfilment
Table 23: UK Fulfilment Mail Market (2007): Percentage Breakdown of Value Sales by Segment – Express and Courier, Standard Parcels and Letters
Publications
Table 24: UK Publications Mail Market (2007): Percentage Breakdown of Value Sales by Segment – Letters, Express and Courier, Standard Parcels and Unaddressed Mail
Letters Market
Table 25: UK Letters Market (2007): Percentage Breakdown of Volume Sales by Segment - Business to Residential Consumer, Business to Business, Residential Consumer to Residential Consumer and Residential Consumer to Business
4d.BULGARIA
Rising Bulgarian Postal Services Market
4e.FINLAND
Market Overview
Table 26: Finnish Postal Market (2004-2006): Domestic Turnover in € Million
Table 27: Finnish Postal Services Market (2006 & 2007): Number of Establishments by Category - Entrepreneur-driven Sales Outlets and Post Office Establishments
Table 28: Finnish Postal Services Market (2006 & 2007): Inland Letters Deliveries in Million Pieces and Revenues in € Million (within Universal Service)
Table 29: Finnish Postal Services Market (2006 & 2007): Parcels Deliveries in Million Pieces and Revenues in € Million (within Universal Service)
5.ASIA-PACIFIC
Market Overview
Table 30: Asia-Pacific Postal Market (2006): Percentage Share Breakdown of Revenues by Product/Service - Postal Financial Services, Letter Post, Postal Parcels and Logistic Services, and Other Products
5a.BANGLADESH
Government Postal Services Losing Market Share
5b.INDIA
Introduction
Structure of Indian Postal Service
The Eight Zone Codes and Regions of Jurisdiction
Governing Body
Services
Mail Service
Post Card
Envelope
Inland Letter Card
Book Post
Parcel Post
Special Service
Registered Post
Certificate of Posting
Speed Post
Insured Post
Post Restante
Banking Service
Post Office Monthly Income Scheme
Post Office Savings Bank Account
Post Office Time Deposit Account
Kissan Vikas Patra Scheme
Five-Year Post Office Recurring Deposit Scheme
Six-Year National Savings Certificates (VIII Issue) Scheme
Fifteen-Year Public Provident Fund Account (PPF Account)
Insurance Service
Rural Postal Life Insurance
Postal Life Insurance
Remittance Service
Postal Order
Money Order
Other Service
Gramin Sanchar Sewak Scheme
Philately
Post Shoppes
Sale of Forms
Sale of Other Types of Stamps
Bill Payment
Business Services
Post-box and Postbag
Corporate Money Order
Business Post
Express Post
Media Post
Business Reply Post (BRP)
Value Payable Post (VPP)
Postage
Franked Postage
Payment Without Stamp
Computerized Slip
Transmission of Mail
Common Errors and Steps Taken During the Delivery of Mail
Mail without Address of the Sender
Mail with Incomplete or Incorrect Address of the Addressee
Addressee no Longer Lives at Specified Address
Addressee Not Available on Postman’s Visit
Mails with Inadequate Postage
Significance of Indian Postal Service
Promotion of Trade
Economical and Safe Transfer of Money
Promotion of Savings
Economical Mode of Communication
Enable Distant Learning
6.LATIN AMERICA
Market Overview
Table 31: Latin American Postal Market (2006): Percentage Share Breakdown of Revenues by Category - Letter Post, Postal Parcels and Logistic Services, Postal Financial Services, and Other Products
Global Directory
