Business Trends 2009 - Knowing Your Financial Services BPO Customer (Customer Focus)

Introduction

An analysis of feedback from financial services managers regarding their procurement preferences in relation to BPO services through 2010.

Scope

*This slide pack provides insight into the priorities of BPO clients in the financial services vertical.

*It examines themes including pricing models, propensity to use BPO functions, and tolerance to offshoring of these services.

*Geographies covered include the US, Australia, Japan, the UK and Canada.

Highlights

Business process outsourcing has matured rapidly in recent years. Once seen simply as a means to cut costs, it is now also viewed by many end users as a tool for increasing efficiency and enhancing performance.

The 2009 BPO Business Trends survey gathers the opinions of companies currently engaged in BPO contracts. It looks at trends across the three main horizontal areas of BPO: human resources outsourcing, finance and accounting outsourcing and procurement outsourcing.

Reasons to Purchase

*Develop an understanding of business goals for outsourcing clients in the financial services sector over the course of the next 12 months.

*Learn the motivations behind the decision making process in choosing a BPO vendor.