TABLE OF CONTENTS
Table of Contents 2
Executive Summary 7
Industry analysis 7
Industry definition 7
Research highlights 7
Market Value 8
Market Forecast 9
Market Share–Top 10 10
Market Segementation–Geography 12
Five Forces Analysis 13
Summary 13
Buyer power 14
Supplier power 16
New entrants 17
Substitutes 19
Rivalry 20
Top 10 Companies Landscape 22
Revenue analysis 25
Financial performance analysis 27
Company Reports 32
ING Group 32
HSBC Holdings plc 38
Bank of America Corporation 45
Citigroup Inc. 53
JP Morgan Chase & Company 59
UniCredit S.p.A. 65
Societe Generale 72
Industrial and Commercial Bank of China Ltd 78
China Construction Bank Corporation 84
Wells Fargo & Company 89
Financial Analysis 94
ING Group 94
HSBC Holdings plc 98
Bank of America Corporation 101
Citigroup Inc. 104
JP Morgan Chase & Company 107
UniCredit S.p.A 110
Societe Generale 113
Industrial and Commercial Bank of China Ltd 116
China Construction Bank Corporation 119
Wells Fargo & Company 122
Appendix 125


TABLE OF FIGURES
Figure 1: Global retail banks market, $ billion, 2004–08 8
Figure 2: Global retail banks market, $ billion, 2008–13 9
Figure 3: Global top 10 retail banks market share by assets, 2008 11
Figure 4: Global retail banks market segmentation—geography, % share, 2008 12
Figure 5: Forces driving competition in the global retail banks market 13
Figure 6: Drivers of buyer power in the global retail banks market 14
Figure 7: Drivers of supplier power in the global retail banks market 16
Figure 8: Factors influencing the likelihood of new entrants in the global retail banks market 17
Figure 9: Factors influencing the threat of substitutes in the global retail banks market 19
Figure 10: Drivers of degree of rivalry in the global retail banks market 20
Figure 11: Revenue of global top 10 retail banks, $ million, FY2008 23
Figure 12: Revenue growth of global top 10 retail banks, 2006-08 26
Figure 13: Operating performance analysis, FY2008 28
Figure 14: Net profit analysis, FY2008 29


TABLES
Table 1: Global retail banks market, $ billion, 2004–08 8
Table 2: Global retail banks asset value forecast, 2008–13 9
Table 3: Global top 10 retail banks market share by assets, 2008 10
Table 4: Global retail banks market segmentation—geography, % share, 2008 12
Table 5: Revenue of global top 10 retail banks, $ million, FY2008 22
Table 6: Revenue growth of global top 10 retail banks, 2006-08 25
Table 7: Key financials of global top 10 retail banks, FY2008 27
Table 8: Key industry—specific ratios, FY2008 30
Table 9: ING Group—Financial and operational highlights, 2004–08 ($ million) 94
Table 10: ING Group—Key industry specific ratios, 2004–2008 97
Table 11: HSBC Holdings—Financial and operational highlights, 2004–2008 ($ million) 98
Table 12: HSBC Holdings—Key industry specific ratios, 2004–2008 100
Table 13: Bank of America Corporation—Financial and operational highlights, 2004–2008 ($ million) 101
Table 14: Bank of America Corporation—Key industry specific ratios, 2004–2008 103
Table 15: Citigroup—Financial and operational highlights, 2004–08($ million) 104
Table 16: Citigroup—Key industry specific ratios, 2004–08 106
Table 17: JP Morgan Chase—Financial and operational highlights, 2004–08($ million) 107
Table 18: JP Morgan Chase—Key industry specific ratios, 2004–08 109
Table 19: UniCredit—Financial and operational highlights, 2004–08($ million) 110
Table 20: UniCredit—Key industry specific ratios, 2004–08 112
Table 21: Societe Generale—Financial and operational highlights, 2004–08($ million) 113
Table 22: Societe Generale—Key industry specific ratios, 2004–08 115
Table 23: Industrial and Commercial Bank of China—Financial and operational highlights, 2004–08($ million) 116
Table 24: Industrial and Commercial Bank of China—Key industry specific ratios, 2004–08 118
Table 25: China Construction Bank—Financial and operational highlights, 2004–08 ($ million) 119
Table 26: China Construction Bank—Key industry specific ratios, 2004–08 121
Table 27: Wells Fargo & Company—Financial and operational highlights, 2004–08($ million) 122
Table 28: Wells Fargo & Company—Key industry specific ratios, 2004–08 124