I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITION
Study Reliability and Reporting Limitations
Disclaimers
Data Interpretation & Reporting Level
Quantitative Techniques & Analytics
Product Definitions and Scope of Study
II. EXECUTIVE SUMMARY
1.INDUSTRY OVERVIEW
Information Technology & Banking Sector
Multi-Channel Banking – The New Mantra for Banking Sector
Banking Industry – Overview of Various Delivery Channels
E-Banking
Factors Influencing Uptake of E-Banking Sector
Comparison of Select E-Banking Channels
2.INTERNET BANKING – A RAPIDLY GROWING DELIVERY CHANNEL
Internet Banking: An Essential Banking Service
Factors Influencing Adoption of Internet Banking By Consumers
Issues Associated with Internet Banking
Factors Affecting Penetration Pattern of Internet Banking Services
Online Banking Offers Enormous Opportunities for Banks
Internet Banking – Highlights
Rising Internet Penetration Boosts Online Banking Sector
Table 1: Worldwide Internet Penetration Rates (2008) (includes corresponding Graph/Chart)
Table 2: World Internet Users (2009E): Percentage Share Breakdown by Region (includes corresponding Graph/Chart)
Internet Banking – Demographic Trends
Demand for Internet Banking Services – Breakdown by Age Group and Annual Household Income
Rising Use of Web 2.0 Technologies in Online Banking
Personalization and Communication Add Value to Online Banking
Bill Consolidation Websites Draw Customers Away from Bank Websites
Small Business Online Banking Gathers Momentum
Corporate Banks: Focus of Internet Banking Service Providers
Opportunities in Electronic Bill Payment Sector
Pure Online Banks Fail to Succeed
Online Banking to Witness Rise in Threats
3.PRODUCT OVERVIEW
Internet Banking: An Introduction
Business Models for Online Banking
Click and Mortar Banks
Virtual or Pure Internet Banks
Key Features of Internet Banking
Suitability of Transactions for Internet Banking – Assessed by Level of Complexity and Need for Physical Infrastructure/Contact
Internet Banking – A Historic Perspective
Types of Internet Banking
Advantages of Internet Banking
Table 3: Cost of Transaction Processing (in $) in Internet Banking (includes corresponding Graph/Chart)
Drawbacks of Internet Banking
Challenges Faced by Online Banking Providers
Service and Support Capabilities
System Integration Capability
Integrated Online Banking Solution
Cost Factor
Customer-Driven Solutions
4.SECURITY – A KEY FOCUS AREA FOR INTERNET BANKING
Online Banking: Security Concerns
PIN/TAN System
Signature-Based Online Banking
Other Security Measures
Common Security Threats – An Overview
Trojans
Botnet
Phishing – A Major Threat for Internet Bankers
Man in the Middle (MitM)
Man in the Browser (MitB)
Transaction Authentication – Dealing with MitB and MitM Threats
Measures for Countering Security Threats
5.PRODUCT/SERVICE INTRODUCTIONS
Citibank Korea Rolls Out Global Banking Service
Citibank Rolls Out Citi Online Remit
Digital Insight Introduces Small Business FinanceWorks™
Wells Fargo Introduces Online Invoicing for Small Businesses
iQ Implements Online Banking Solutions
HSBC Bahrain Enhances Online Banking System
Turkiston Bank to Introduce Online Banking and Money Transfer Systems
DIB Introduces Online FEWA Payment Service
S1 Unveils S1 Online Banking 3.7
ITS Introduces E-Solutions for Banking Sector
Aozora Bank Launches Virtual Branch and Internet Banking Services
Bank of Bhutan Introduces Internet Banking Services
Standard Chartered Introduces Online Banking
Prudential Bank to Launch Internet Banking
PartyGaming Introduces Instant Internet Banking
Andhra Bank Unveils Internet Banking Services
Michigan First Credit Union Launches MoneyTracker
BSP Inks Agreement to Introduce e-Banking in Solomon Islands
Air Arabia and Dubai Islamic Bank Launches Ticket Payment Facility
SBT Introduces Web-based Facilities
Lakshmi Vilas Bank Unveils Online Funds Transfer
PBL Introduces Online Banking
Trans-National Bank of Kenya Unveils Internet Banking Services
OCBC (China) Unveils Personal Internet Banking Services
REALTORS® FCU Introduces Online Banking Services Using Corillian Online™
Fiserv Launches Enhanced Biller Direct HV™
Wells Fargo Unveils the Just-in-Time Online Bill Payment Feature Worldwide
Keybank Introduces Key Business Online
Absolute Poker Introduces Fast Bank Transfer
BoC Introduces Identity Protection Services
ICICI Rolls Out Online Account
SDB Introduces International Online Banking Service
KeyBank Introduces Integrated Online Check and ACH Fraud Prevention Facility
Lakshmi Vilas Bank Launches Internet Banking Facility
BCR Introduces Online and SMS Banking
Yodlee Launches Advance Payments Solution for Internet Banking
Fiserv Introduces Latest Online Banking Solution
Axis Bank Introduces AxisRemit
Cronto and Commerzbank Introduce Online Banking Service
Kingdee and ICBC to Introduce Online Banking Solutions
Scotiabank Introduces ScotiaGlobal E-Banking
Qatar Islamic Bank Introduces Internet Banking
KHCB Provides Electronic Banking
NIC Bank Unveils Online Banking System
HSBC India Introduces Electronic Banking for SMEs
Bank of China Upgrades Internet Banking Services
China Merchants Bank Introduces Online Banking for Corporate Sector
Al Salam Bank Unveils Online Banking
NBO Upgrades Online Banking Services
Keybank Introduces Key Business Online
HSBC Bank to Launch E-Banking Services
American Check Management to Introduce E-mmediate
ACI Introduces Online Banking Solution Tool
Sobinbank Introduces Internet Banking
Woori Bank Launches Online Banking Services
CPS and Cryptomathic to Provide Online Banking Services
HSBC Vietnam Offers Online Banking Service
Xiring Introduces Latest Security Solution
Yucheng and CFCA to Offer E-Banking Service Platform
Migros Bank Introduces Safer Electronic-Banking System
Tokyo Tomin Bank and Rakoten Introduce Online Banking Facility
Bank of Sharjah and CR2 Introduce Mobile and Internet Banking
KDDI and Mitsubishi to Introduce Internet Banking services
Bank Sohar Launches Internet Banking
National Bank of Dominica Unveils Online Banking Service
Coastal Federal Banking Union Implements New Online Banking System
United Heritage Credit Union Introduces New Online Banking
Scotia Bank Unveils Online Banking Service
Habib Bank Rolls Out New Electronic Banking Unit
Aareal Bank Introduces New Electronic Banking Package
ICICI Bank Introduces B2- Branch-Free Banking
Citi Colombia Introduces Citibank Direct
Digital Insight Releases FinanceWorks
Longtop Financial Technologies Unveils e-banking Platform
EDB Rolls Out e-banking Mobile Log-In
Mizrahi Tefahot Bank Unveils Mizrahi Tefahot Live
Bank of Blue Valley Rolls out Self-Service Postilion Retail Internet Banking
Stanbic IBTC Bank Launches Business Online Channel
Tamilnad Mercantile Bank Launches Internet Banking
Pacific Coast National Bank Launches Electronic Banking Service
Unity Bank Launches E-Banking Products
ABN Amro Unveils E-Banking Service
Orient Bank Launches SMS and Internet Banking
Beijing Bank Unveils Golden Phoenix E-Banking System
SDC Implements SoftNet eBank Solution at BR Bank
SIB to Launch Internet Banking Services
SIB Unveils Net Banking Service
Authentium Launches VERO Secure Online Banking Solution Software Kit
NBD Launches Dynamic Authentication
Bank of America Launches SafePass
Incombank Launches Internet Banking Service
NatWest IPB Launches Internet Banking System
Piraeus Bank Unveils Online Banking Service
FundsXpress Offers Internet Bill Payment and Banking Services
Merchant Bank Unveils Online Banking Platform
MBRD Incorporates New Services into Internet Banking System
Romanian BCC Rolls Out Internet Banking Service
Citizens Bank Launches Multi-Factor Authentication Security System
NBO Rolls Out Internet Banking Service
Tanzania Revenue Authority to Launch Internet Banking Service
APS Bank Introduces Internet Banking Service
Equity Bank Rolls Out Internet Banking Services
Rabobank Rolls Out New Online Banking Service
Pertamina Introduces CitiConnect Payment Platform in Indonesia
Citi Thailand Launches CustomsConnect for Paperless Customs Payment
BankTexas Upgrades eBank Service
6.RECENT INDUSTRY ACTIVITY
CFS Signs Contract with ActivIdentity for Secure Internet Transactions
Wells Fargo Merges with Wachovia
Metavante and EverBank Extends Multi-Services Banking Agreement
Noble Bank to Merge with GETIN Bank
Bank of the West Inks Agreement with Metavante
Digital Insight Signs Agreement with Metavante
NADRA Signs Agreement with MCB to Offer Online Banking
Sword Apak Implements Internet Banking System for Unity Trust Bank
Washington Trust Bank Purchases Pinnacle Bank
First Bank to Purchase Cooperative Bank
Karnataka Bank Inks Agreement with Indiaideas.com
Empire National Bank Selects ACI
Aquiline Capital Purchases 5.1% Interest in BinckBank
Simba Licenses Software of ACI
Kaupthing Installs Internet Banking Software
Arab Bank Selects Vasco
Bank of Mauston Chooses IBT’s Internet Banking Product
IDB Selects Finacle e-Banking Solution from Infosys
U.S. Bank Integrates with RouteOne
Microsoft Purchases Credentica
Digital Insight and CSS Enter into a Strategic Partnership
TraceSecurity Collaborates with WRG
Taizhou City Commercial Bank Selects Oracle for New Online Banking Platform
Bank of Verden Chooses Integrated Bank Technology
ACI Worldwide to Offer Online Banking Services to Citizens Business Bank
Commerce Bank Partners Sybase Financial Fusion
Bank of Hawaii Renews ACI Online Banking Solutions
Shenzhen Development Bank Selects Yucheng for e-banking Solution
La Caixa and Boursorama to Establish New Company
Batelco Signs Agreement with KHCB
Crescent Selects Matavante Services
Yodlee Enters into Partnership with Q2 Software
Citibank and DESA Sign MoU to Offer CitiConnect
TotalBank Selects Digital Insight's Business Banking and Consumer Internet Banking Solutions
Citigroup Takes Over Egg Banking
FundsXpress Renews Strategic Partnership with FirstBank
Liberty Bank Selects Digital Insight to Provide Banking Solutions
Citigroup Acquires Online Banking Division of Prudential
BOK Financial Chooses Corillian
Bank of Ireland Invests in Web-based Banking Service
ACI Worldwide Enters into Partnership with Parsam Technologies
Commerce Bank Introduces Business Direct
MB Financial Bank and Online Resources Corp Ink Agreement
Yucheng Secures Contract from Hangzhou City Commercial Bank
First Direct Upgrades Online Banking Service
TPS Inks Agreement with Habib Bank
99Bill Enters into Strategic Alliance with China Merchants Bank
CheckFree Takes Over Corillian
Merrimack County Savings Bank Acquires Bow Mills Bank & Trust
Intuit Purchases Digital Insight
FPF Takes Over HBLS Bank
Fiserv Acquires CheckFree
InterSearch Group Takes Over MyBanks.com
First Data Takes Over FundsXpress
7.FOCUS ON SELECT PLAYERS
Banks Offering Internet Banking Services
Bank of America Corporation (US)
Barclays Bank PLC (UK)
Citigroup Inc (US)
HSBC Holdings plc (UK)
ING Groep N.V. (The Netherlands)
JPMorgan Chase & Co. (US)
Lloyds Banking Group plc (UK)
U.S. Bancorp (US)
Wells Fargo & Company (US)
Yodlee, Inc. (US)
Companies Offering Internet Banking Solutions
Digital Insight (US)
Fiserv Inc (US)
8.GLOBAL MARKET PERSPECTIVE
Table 4: World Recent Past, Current & Future Analysis for Internet Banking by Geographic Region – US, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
Table 5: World 11-Year Perspective for Internet Banking by Geographic Region – Percentage Share Breakdown of Number of Customers for US, Japan, Europe, Asia-Pacific, Latin America and Rest of World for 2006, 2009 & 2015 (includes corresponding Graph/Chart)
III. MARKET
1.THE UNITED STATES
A. Market Analysis
Outlook
Internet Banking Usage Continues to Rise
Internet Banking – At a Glance
Factors Influencing Online Banking & Bill Payments Market
Economic & Technological Factors
Integrated Solutions
Creating Awareness
Focus on Paperless Banking
Economic Crisis & Internet Banking Sector
Average Website Usage Declines
Internet Banking for Small Businesses – A Potential Growth Opportunity
Customers Demand More Convenience
Consolidated Online Bill Payments
Customized Online Banking Services
Personalization of Websites Imperative for Customer Retention
Monetization of Internet Banking – An Essential Requirement
Internet Bill Payers Prove Profitable for Banks
Young Customers Boost Online Banking Sector
Competitive Landscape
Table 6: Leading Players in the US Internet Banking Market (2007): Percentage Share Breakdown of Number of Customers for Bank of America, Wells Fargo, ING Direct, JPMorgan Chase, Wachovia, Washington Mutual, and Others (includes corresponding Graph/Chart)
Consolidation Gathers Pace in the Banking Industry
Table 7: Top Three Banks* in the US in the Pre-Merger and Post-Merger Scenario (Q3 2007 & Q3 2008): Percentage Share Breakdown of Number of Customers (includes corresponding Graph/Chart)
Product/Service Launches
Strategic Corporate Developments
Key Players
Bank of America Corporation
Citigroup Inc
Intuit, Inc.
Digital Insight
E*TRADE Financial Corporation
Fiserv Inc
JPMorgan Chase & Co.
U.S. Bancorp
Wells Fargo & Company
Yodlee, Inc.
B. Market Analytics
Table 8: US Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
2.JAPAN
A. Market Analysis
Product/Service Launches
B. Market Analytics
Table 9: Japanese Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
3.EUROPE
A. Market Analysis
Outlook
Internet Banking in Europe
Selection of Business Model
Demographics & Technology Influence Adoption Rates
Internet Banking in Europe - Highlights
Legacy Platforms Hamper Uptake of Modern Technologies
Major Issues Facing Internet Banking Sector
Rise in Online Fraud Cases
Measures to Gain Customer Confidence
B. Market Analytics
Table 10: European Recent Past, Current & Future Analysis for Internet Banking by Geographic Region – France, Germany, Italy, UK, Spain and Rest of Europe Markets Independently Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
Table 11: European 11-Year Perspective for Internet Banking by Geographic Region – Percentage Share Breakdown of Number of Customers for France, Germany, Italy, UK, Spain and Rest of Europe for 2006, 2009 & 2015 (includes corresponding Graph/Chart)
3a.FRANCE
A. Market Analysis
Outlook
Internet Banking – A Popular Banking Channel in France
Security: A Major Concern Area
Strategic Corporate Developments
BNP Paribas SA – A Leading Player
B. Market Analytics
Table 12: French Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
3b.GERMANY
A. Market Analysis
Outlook
German Internet Banking Industry – An Overview
Factors Driving Internet Banking
Legacy Platforms – A Major Obstacle
Consolidation Gains Momentum in the Banking Industry
Strategic Corporate Developments
B. Market Analytics
Table 13: German Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
3c.ITALY
Market Analysis
Table 14: Italian Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
3d.THE UNITED KINGDOM
A. Market Analysis
Outlook
E-Banking Gains Momentum in the UK
Growth in Internet Banking Sector
Internet Banking Fraud Grows with Keylogging Software
Product/Service Launches
Strategic Corporate Developments
Key Players
Barclays Bank PLC
HSBC Holdings plc
Lloyds Banking Group plc
The Royal Bank of Scotland Group plc
B. Market Analytics
Table 15: UK Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
3e.SPAIN
A. Market Analysis
Outlook
Online Banking in Spain – An Overview
Strategic Corporate Development
Banco Santander, S.A. – A Leading Player
B. Market Analytics
Table 16: Spanish Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
3f.REST OF EUROPE
A. Market Analysis
Outlook
Review of Select Regional Markets
Estonia
Internet Banking: A Rapidly Growing Banking Technology
Factors Driving Growth of Online Banking Market
Hungary
Number of Internet Banking Users Rises in Hungary
Trends in the Hungarian Online Banking Market
Ireland
Growth in Internet Banking
Table 17: % of Internet Users Utilizing Internet Banking Services in Ireland (2003-2006) (includes corresponding Graph/Chart)
Security – A Major Threat Facing Internet Banking
Security Measures for Safeguarding Customers
Norway
Internet Banking on Rise in Norway
Romania
Product/Service Launches
Strategic Corporate Developments
Rabobank Group (The Netherlands) – A Key Player
B. Market Analytics
Table 18: Rest of Europe Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
4.ASIA-PACIFIC
A. Market Analysis
Outlook
Popularity of Online Banking Continues to Rise
B. Market Analytics
Table 19: Asia-Pacific Recent Past, Current & Future Analysis for Internet Banking by Geographic Region – Australia, China, India, Korea, Malaysia, Thailand, and Rest of Asia-Pacific Markets Independently Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
Table 20: Asia-Pacific 11-Year Perspective for Internet Banking by Geographic Region – Percentage Share Breakdown of Number of Customers for Australia, China, India, Korea, Malaysia, Thailand, and Rest of Asia-Pacific for 2006, 2009 & 2015 (includes corresponding Graph/Chart)
4a.AUSTRALIA
A. Market Analysis
Outlook
Australia Witnesses Growth in Online Banking Users
Table 21: Number of Internet Banking Users in Select Australian Banks (2008) (In Thousand) (includes corresponding Graph/Chart)
Dual Factor Authentication for Enhanced Security
Internet Banking Solutions for Corporate Customers
Product/Service Launches
B. Market Analytics
Table 22: Australian Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
4b.CHINA
A. Market Analysis
Outlook
Chinese Online Banking Industry to Develop Rapidly in Future
Internet Banking Market in China – At a Glance
Online Banking Transactions in China
Table 23: Internet Banking Market in China (2009- 2010P): Percentage Share Breakdown of Trade Value by Corporate and Personal Sectors
Domestic Banks Dominate Online Banking Market
Factors Hampering Growth of Online Banking Sector
Product/Service Launches
Strategic Corporate Developments
B. Market Analytics
Table 24: Chinese Recent Past, Current & Future Analysis for Internet Banking Analyzed with Annual Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
4c.INDIA
A. Market Analysis
Outlook
Internet Banking: An Introduction
Challenges Faced by Internet Banking Sector
Product/Service Launches
Strategic Corporate Developments
B. Market Analytics
Table 25: Indian Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
4d.SOUTH KOREA
A. Market Analysis
Strategic Corporate Developments
B. Market Analytics
Table 26: Korean Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
4e.MALAYSIA
A. Market Analysis
Outlook
A Peek into the Malaysian Online Banking Sector
Local and Foreign Banks Offering Online Banking Services in Malaysia
B. Market Analytics
Table 27: Malaysian Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
4f.THAILAND
A. Market Analysis
Online Banking Sector in Thailand: An Overview
Local and Foreign Banks Offering Online Banking Services in Thailand
B. Market Analytics
Table 28: Thai Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
4g.REST OF ASIA-PACIFIC
A. Market Analysis
Outlook
Hong Kong
Overview of Hong Kong’s Online Banking Sector
Online Banking in Hong Kong – At a Glance
Rising Adoption Among Small Businesses
Security – A Key Concern
Singapore
An Advanced Online Banking Market
Online Banking in Singapore – At a Glance
Product/Service Launches
Strategic Corporate Developments
B. Market Analytics
Table 29: Rest of Asia-Pacific Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
5.LATIN AMERICA
Market Analysis
Table 30: Latin American Recent Past, Current & Future Analysis for Internet Banking by Geographic Region – Brazil, Mexico, and Rest of Latin American Markets Independently Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
Table 31: Latin American 11-Year Perspective for Internet Banking by Geographic Region – Percentage Share Breakdown of Number of Customers for Brazil, Mexico and Rest of Latin America for 2006, 2009 & 2015 (includes corresponding Graph/Chart)
5a.BRAZIL
Market Analysis
Table 32: Brazilian Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
5b.MEXICO
A. Market Analysis
Outlook
Mexican Online Banking Market – An Overview
B. Market Analytics
Table 33: Mexican Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
5c.REST OF LATIN AMERICA
Market Analysis
Table 34: Rest of Latin American Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
6.REST OF WORLD
A. Market Analysis
Outlook
Canada
Canadian Internet Banking Market: An Overview
Key Statistics
Jamaica
Online Banking Usage Increases in Jamaica
Turkey
Internet Banking in Turkey
Product/Service Launches
Strategic Corporate Developments
B. Market Analytics
Table 35: Rest of World Recent Past, Current & Future Analysis for Internet Banking Analyzed with Number of Customers in Thousand for Years 2006 through 2015 (includes corresponding Graph/Chart)
IV. COMPETITIVE LANDSCAPE
Total Companies Profiled: 172(including Divisions/Subsidiaries - 188)
Region/CountryPlayers
The United States
Canada
Japan
Europe
France
Germany
The United Kingdom
Rest of Europe
Asia-Pacific (Excluding Japan)
Latin America
Middle East
Africa