Overview 1
Catalyst 1
Summary 1
Methodology 1
Table of Contents 2
Introduction 3
This tracker provides both one-month and 12-month views of developments 3
Each month Datamonitor tracks the most relevant announcements from 100 competitors 3
Datamonitor's Retail Banking Team provides analysis of the key developments at both the one-month and 12-month level 4
A fully searchable database of the past 23 months of developments is also delivered alongside the report 4
Key Trends and Developments in november 5
ANZ tackles environmental issues with interest-free green loans 5
DnB NOR innovates with the introduction of a fully automated online remortgaging process 5
Several banks around the globe launch financial education initiatives for customers 6
Competitor announcements returned to average levels in November 6
M&A announcements increased in November 7
November continued the trend whereby M&A, and new product and services announcements make up the majority of deals 7
Products, Services and Innovation 9
Abbey 9
UK: Santander reduces cost of Reward and Premier 50 packaged accounts 9
UK: Abbey offers low rate mortgage for loyal customers 9
Australia and New Zealand Banking Group 9
Australia: Australia and New Zealand Banking Group offers interest-free green loans for Australian households 9
Citibank 10
Thailand: Citibank launches 3-C Convenience Redefined mobile banking 10
China: Citi launches mobile banking services in China 10
US: Citi offers new tools to manage student loan repayment and avoid default 11
DBS Group 11
China: DBS Bank offers tax season loans 11
DnB NOR 11
Norway: DnB NOR automates its remortgage loan process 11
First National Bank 12
South Africa: First National Bank launches campaign focusing on customers' financial issues 12
South Africa: FNB offers solution for instant money transfer 12
KBC 13
Czech Republic: CSOB launches Comfort Billing 13
Kiwibank 13
New Zealand: Kiwibank launches promotions and entertainment website for under 25s 13
Nationwide Building Society 13
UK: Nationwide extends benefits to current account customers 13
SNS Bank 14
Netherlands: SNS Bank offers online banking transactions through My SNS 14
The Royal Bank of Scotland 14
UK: NatWest launches free mobile banking application on the iPhone App Store 14
Yorkshire Building Society 14
UK: Yorkshire Building Society launches new stepped tracker mortgage 14
M&A, Partnerships and Organic Growth 16
Australia and New Zealand Banking Group 16
Australia: Australia and New Zealand Bank acquires retail business of RBS 16
Banca Monte dei Paschi di Siena 16
Italy: Monte dei Paschi di Siena approves the merger of Mps Banca Personale with BMps 16
Barclays 16
UK: Barclays announces acquisition of Standard Life Bank 16
Crédit Agricole 17
Uruguay: Crédit Agricole confirms the sale of its retail banking subsidiary Credit Uruguay Banco 17
First National Bank 17
Zambia: First National Bank announces the launch of Zambia operation 17
HSBC 17
US: HSBC Finance announces sale of auto loan servicing operations to Santander Consumer USA 17
Industrial and Commercial Bank of China 18
Malaysia: Industrial and Commercial Bank of China launches a subsidiary bank in Malaysia 18
ING Group 18
Netherlands: ING completes sale of annuity and mortgage businesses in Chile 18
Mitsubishi UFJ Financial Group 18
Japan: Mitsubishi UFJ Financial Group and Morgan Stanley plan integration of Japanese securities operations 18
National Australia Bank 19
Australia: National Australia Bank acquires Challenger Mortgage Management 19
Postbank 19
Germany: Postbank revamps its retail banking business 19
State Bank of India 20
India: State Bank of India plans merger with State Bank of Indore by March 2010 20
Swedbank 20
Baltic states: Swedbank establishes Institutes of Private Finances 20
The Co-operative Bank 20
UK: the Co-operative Bank partners with Emma's Diary 20
UniCredit Group 21
Italy: UniCredit sells its stake in Banco de Sabadell 21
Appendix 22
Methodology 22
Further reading 22
Ask the analyst 22
Datamonitor consulting 22
Disclaimer 22
List of Tables
Table 1: The 100 companies and subsidiaries covered by Datamonitor's Retail Banking Competitor Tracker 3
List of Figures
Figure 1: The number of stories increased compared to October, with five additional M&A news announcements 7
Figure 2: The types of stories announced In November have followed the trend seen so far this year 8