TABLE OF CONTENTS

Executive Summary 10
Consumers online 10
Corporate and brand websites 11
Search & display 12
Marketing on Web 2.0 13
Chapter 1 Consumers online 16
Summary 16
Introduction 17
Rising media consumption 17
The growth of time spent online 18
Internet penetration 20
Internet usage 23
Online demographics 26
Changing online behavior 29
Online marketing expenditure 31
Online advertising segments 32
Advantages of online advertising 33
Online marketing for consumer packaged goods 34
Conclusions 35
Chapter 2 Corporate and brand websites 38
Summary 38
Corporate websites 39
Brand destination sites 41
Advergames 42
Entertainment-based websites 44
Edu-taining websites 48
Audio and video 48
Quizzes 48
Tips 49
Interactivity 49
Online customer loyalty programs 50
eCommerce sites 52
Online couponing 54
Conclusions 55
Chapter 3 Search & display 58
Summary 58
Search engine marketing 59
Display advertising 61
In-text advertising 65
In-game advertising 66
Pre-roll ads 68
Mobile marketing 69
Conclusions 74
Chapter 4 Marketing on Web 2.0 76
Summary 76
Social network marketing 77
Profile of users 78
Types of advertising 80
Applications 82
Niche networks 85
Brand opportunities 86
Instant message marketing 87
Marketing with user-generated content 90
Online video 90
Blogging 92
Co-creation 94
Conclusions 95
Chapter 5 Conclusions 98
Summary 98
Targeted and personalized 98
Engaging and enriching 99
Creative and analytical 101
Chapter 6 Appendix 104
Glossary of terms 104
Index 108
List of Figures
Figure 1.1: Hours spent online by country, 2007 19
Figure 1.2: Number of Internet users in selected developed countries, 2008 21
Figure 1.3: Number of Internet users in top 15 emerging markets, 2008 22
Figure 1.4: Internet penetration and usage by country, 2007 25
Figure 1.5: US Internet penetration by age group, 2005-08 27
Figure 1.6: Niche food sites Delish and HowTV 31
Figure 1.7: European online advertising expenditure, 2005-06 31
Figure 2.8: Motivations for visiting FMCG websites in the US, 2007 40
Figure 2.9: Website for Coca-Cola Great Britain’s Let’s Get Together 40
Figure 2.10: Top 10 food and drink company websites in the US, Q3 2007 41
Figure 2.11: Website for M&M’s Joint the Hunt 42
Figure 2.12: Website for ICBINB’s Now You Know Better 44
Figure 2.13: Website for Beck’s Live Studio 45
Figure 2.14: Unilever’s Sprays in the City & Spraychel webisodes 46
Figure 2.15: Lacta’s Love at First Site webisodes 47
Figure 2.16: Website for Budweiser’s Bud.tv 47
Figure 2.17: Website for Knorr’s Beat the 3pm Slump 49
Figure 2.18: Loyalty site for My Coke Rewards 51
Figure 2.19: Loyalty site for Bud Bucks 52
Figure 2.20: ecommerce site for M&Ms 53
Figure 2.21: eCommerce site for Heineken’s Jouw 53
Figure 3.22: Searchers vs non-searchers visiting FMCG websites in the US, 2007 60
Figure 3.23: Banner ad for Coors Light Happy Hour 62
Figure 3.24: Coca-Cola’s Coke Bubbles widget 64
Figure 3.25: In-text advertising for Kraft’s Oreo brand 66
Figure 3.26: CC Metro virtual world advertising 68
Figure 3.27: Sprite’s The Yard mobile website 71
Figure 3.28: Hill’s Pet Nutrition location-based marketing 72
Figure 3.29: Coca-Cola’s Spin the Coke app 73
Figure 4.30: Penetration of social networking sites by age, US 79
Figure 4.31: PG Tips’ Monkey fanpage on MySpace 81
Figure 4.32: Coca-Cola’s Fanta Mug Mash Up application 84
Figure 4.33: BakeSpace, an example of a niche social networking site 86
Figure 4.34: Pepperidge Farm’s Art of the Cookie website 87
Figure 4.35: Coca-Cola’s MSN Messenger advergame 89
Figure 4.36: SABMiller’s travel blog 93

List of Tables
Table 1.1: Hours spent online by country, 2007 20
Table 1.2: Number of Internet users in selected developed countries , 2008 21
Table 1.3: Number of Internet users in emerging regions, 2008 22
Table 1.4: Number of Internet users in top 15 emerging markets, 2008 23
Table 1.5: Internet penetration and usage by country, 2007 24
Table 1.6: Internet usage and page views by country, 2007 25
Table 1.7: Number of broadband subscribers by country, 2002-2012 26
Table 1.8: US Internet usage by age group, 2008 28
Table 1.9: European online advertising expenditure, 2005-06 32
Table 1.10: US online advertising segments, 2007-08 33