2010 Trends to Watch: Enterprise IT Management

Overview 2
CATALYST 2
SUMMARY 2
OVUM VIEW 2
analysis 3
SUPPORTING THE MOVE FROM RECESSION TO RECOVERY 4
IT needs to be central to the formulation of new business models and products 4
Run-the-organisation spending still accounts for 70% or more of most IT budgets 4
Crucial to think about the long-term implications of cost savings 5
KEEPING PACE WITH EVER-INCREASING STAKEHOLDER EXPECTATIONS 5
User choice should start to be factored into IT strategy 6
IT management needs to start taking account of the increasingly connected world 6
Improving operational effectiveness and flexibility 6
PRIORITISING IT DELIVERABLES SO THEY MEET BUSINESS OBJECTIVES 7
Strong portfolio, programme and project management will be essential 8
Effective IT governance with a clear framework for IT decision-making remains important 8
THE EXTENDED AND VIRTUAL ENTERPRISE WILL HAVE IMPLICATIONS FOR IT 9
Support for the agile organisation is becoming a necessity 9
Security concerns can dissuade enterprises from making investment in remote working 9
Management is a critical capability in the extended environment 10
ACTIONS 10
RECOMMENDATIONS FOR ORGANISATIONS 11
End-to-end monitoring and measuring of the environment must be deployed 11
Use enterprise architecture to gain an understanding of current and future states 11
Optimise IT services to meet the demands of the organisation 11
RECOMMENDATIONS FOR PROVIDERS OF TECHNOLOGIES AND SERVICES 12
The marketing message should include aspects of customer satisfaction 12
Vendors must be innovative with financing options and address virtualisation issues 13
An opportunity exists to be a provider of shared services 14
APPENDIX 15
DEFINITIONS 15
CoBIT (Control Objectives for Information and related Technology) 15
ITIL (Information Technology Infrastructure Library) 15
SOA (Service Oriented Architecture) 15
METHODOLOGY 15
FURTHER READING 15
LEAD AUTHOR 15
CONTRIBUTING AUTHORS 16
OVUM CONSULTING 16
DISCLAIMER 16
List of Figures
Figure 1: Major strategic goals 7
Figure 2: Important objectives for IT investment strategy: general business 13