Section 1: Management Summary 9
1.1 Management Summary 11
Section 2: Enterprise Communication Capabilities 15
2.1 Report Introduction and Objectives 17
2.2 Supporting the Extended Enterprise 18
2.3 Communications Architecture 22
2.4 Device Types 27
Section 3: Next-Generation Network Requirements 33
3.1 Business Imperatives 35
3.2 Network Imperatives 38
3.3 Network Challenges 41
Section 4: Mobile Enterprise Management 45
4.1 Choosing a Mobile Platform 47
4.2 Mobile Device Management 50
4.3 Application Delivery 53
Section 5: Security in the Extended Environment 59
5.1 Endpoint Security 61
5.2 Security in the IP Environment 65
5.3 Mobile Policies and Procedures 67
Section 6: Market Perspectives 71
6.1 Market Overview 73
6.2 Enterprise Mobility 76
6.3 Unified Communications 82
February 2010 Contents – Enterprise Communications 3
Enterprise Communications
Section 7: Features Matrix 85
7.1 Mobile Solutions Features Matrix 87
7.2 Unified Communications Features Matrix 94
Section 8: Technology Audits 109
8.1 Mobile Solutions 111
IBM – Mobility At Work 113
Microsoft – Windows® phones for Business 123
Research In Motion (RIM) – BlackBerry® Solution Portfolio 133
Sybase – Sybase Unwired Platform 141
8.2 Unified Communications 149
Alcatel-Lucent – Unified Communications Portfolio 151
Avaya – Unified Communications 161
Cisco – Unified Communications and Collaboration 169
Nortel – Unified Communications Portfolio 179
Siemens Enterprise Communications Group – OpenScape Unified Communications 187
Section 9: Vendor Profiles 195
9.1 Mobile Vendors 197
Antenna Software 197
B2M Solutions 198
Cognito 199
HP 200
Mformation 201
Motorola 202
Oracle Corporation 203
SAP AG 204
SEVEN 205
Synchronica 206
Section 9: Vendor Profiles (continued)
9.2 Unified Communications Vendors 207
IBM 207
Interactive Intelligence 208
Mitel 210
NEC 211
Microsoft Corporation 213
Polycom 214
ProcessOne 216
ShoreTel 217
TANDBERG 218
TeleWare 220
Section 10: Glossary 223