Information Technology Services

1.GLOBAL MARKET OVERVIEW
Information Technology Services: A Prelude
Industry Structure
Table 1: Worldwide Information Technology (IT) Market (2009): Percentage Share Breakdown of Revenues by Segment
A Review of the Current Scenario
Table 2: Government and Business Spends On IT Products & Services in the United States (2005 through 2010): Breakdown of Average Annual Growth Rate (AAGR) by Select Types of IT Products/Services - Computers and Peripherals, Communications Equipment, Software, IT Consulting, and IT Outsourcing Services (In Percentages)
Table 3: Government and Business Spends On IT Products & Services in the United States (2007 through 2009): Breakdown of Average Annual Growth Rate (AAGR) by Industry
Noteworthy Trends & Issues
Market Trail
Then
Now
Key Research Findings:
Table 4: Global Recent Past, Current & Future Analysis for Information Technology (IT) Services by Geographic Region - North America, Western Europe, Eastern Europe, Asia-Pacific, Latin America, and Middle East & Africa Markets Independently Analyzed with Annual Revenue Figures in US$ Billion for the Years 2006 through 2015
Table 5: Global Corporate Spending on Systems Infrastructure Software, Business Applications, Application Development & Deployment Software, Storage and Servers for the Year 2008 & 2013: Breakdown of Total Spends by Consumption Model (In US$ Billion)
Evolution of SaaS Module
Transition to Services 2.0
Impact of the Recession: An Unequivocal Review
All Hopes Pinned On Green IT Services
Table 6: Global Market for Green IT Services (2008 & 2012): Breakdown of Spending (in US$ Million) by Region
Table 7: Global Market for Green IT Services (2008 & 2012): Breakdown of Spending on Green IT Services by Process Phases – Phase I (Assessment), Phase II (Planning), and Phase III (Implementation) (In US$ Million)
Table 8: Green IT Services in Asia-Pacific (Excluding Japan) (2008): Percentage Share Breakdown of Spending by Country
Recession Fans the Demand for Cloud Services
IT Professional Services Industry Banks on Global Sourcing Model for Growth
Global Outsourcing Trends
What’s In Store for IT Outsourcing Services
Shift Towards Offshoring
Quality of Service: A Crucible of Success
Consolidation Continues in the Service Provider Market
BITPs on the Rise
Perennial Shortage of Skilled Workforce Plagues the Industry
2.TECHNOLOGY/SERVICE OVERVIEW
Information Technology Services: A Definition
History and Evolution
Research and Technology
Types of IT Services
Computer Programming Services
Custom Software Development Services
Systems Development
IT Consulting Services
IT Education and Training Services
Hardware Maintenance Services
Computer Repair Services
Software Repair Services
Hardware Repair Services
Computer Peripheral Installations
Computer Peripherals
IT Support Services
(i) Systems Support
(ii) Desktop Services
(iii) Disaster Recovery
Business Continuity Plan
Disaster Recovery Strategies
Data Replication Technology
Custom Applications Used in Disaster Recovery Planning
Types of Disaster Recovery Teams
Disaster Management Team
Communications Team
Computer Recovery Team
System Recovery Team
Network Recovery Team
Storage Recovery Team
Application Recovery Team
Data Management Team
Vendor Contact Team
Damage Assessment and Salvage Team
Business Interface Team
Logistics Team
DR Services through Call Centers
IT Outsourcing Services
Types of Outsourcing
(i) Infrastructure-led Outsourcing
(ii) Application-led Outsourcing
(iii) Business Process Outsourcing (BPO)
Benefits of Outsourcing
Operational Skill
Medium for Shift
Cost Savings
Knowledge
Staffing Problems
Cost Streamlining
Commodification
Quality Improvement
Decreases Time to Market
Venture Capital
Contract
Risk Management
Issues Concerning Outsourcing
Public Viewpoint
Language Proficiency
Human Resources Turnover
Company Awareness
Outsourcers' Qualification Parameters
Productivity
Security
Fraud
3.MERGERS AND ACQUISITIONS
4.STRATEGIC CORPORATE DEVELOPMENTS
5.PRODUCT/SERVICE LAUNCHES
A REGIONAL MARKET OVERVIEW
1.THE UNITED STATES
Federal Government to Increase IT Spending
US Healthcare IT Spending
Healthcare IT Under Consolidation Mode
US IT Services and Software Sector Expects Growth After A Brief Lull
Key Statistics:
Table 9: US IT Services Spending Trends: Percentage Breakdown of Expected YOY Growth in IT Services Budgets for Key End-Markets for the Year 2009
Table 10: US Information Technology Services (2007): Breakdown of Dollar Sales for Insurance Industry (In US$ Million)
Table 11: North America IT Services Market (2007): Percentage Share Breakdown by Industry Participants
2.JAPAN
Market Overview
End Markets
Key Statistics:
Table 12: Japanese IT Services Market (2008): Percentage Share Breakdown of IT Revenues by End Market - Manufacturing, Financial Services & Insurance, Information Services, Government and Agencies, Telecommunications, Wholesale/Retail, Services, and Others
Table 13: Japanese IT Services Market (2008): Percentage Breakdown Of Value Sales By Category - Customized Software, Software Products, Information Processing Services, Facility Management, Database Services, Research, And Others
3.EUROPE
Market Overview
Table 14: European IT Services Market: Percentage Share Breakdown of Revenues by Service Type – Project Services, Outsourcing Services, and Hardware Maintenance Services for the Years 2005 &2009
Table 15: European IT Outsourcing Services Market: Breakdown of Revenues for Select EU-25 Nations for the Years 2005, 2007 & 2009 (In Euro Billion)
Impact of Current Economic Slowdown in Europe
Competitive Scenario
Table 16: European IT Services Market (2008): Percentage Breakdown of Revenues for Key Players by End Markets
Market Trends & Issues
Outsourcing to Drive Growth in IT Services Market in Europe
Increasing Demand from CEE Countries
Table 17: Number of IT Firms & IT Professionals in CEE Region: Breakdown by Select Countries for the Year 2007
SME Market – The New Horizon
Shortage of Skilled Professionals Leads to Subcontracting
Pricing Pressure
European Market - A Regional Overview
Key Statistics:
Table 18: European IT Market (2006& 2009): Percentage Share Breakdown of Revenues by Segment
Table 19: European IT Services Market: Breakdown of Revenues for Top 5 European Countries for the Year 2007 (In Billion Euros)
Western European IT Services Market
Key Statistics:
Table 20: Western European Market for IT Services: Percentage Share Breakdown of IT Spending by Region for the years 2008 & 2012
Table 21: Western Europe IT Services Market (2007): Percentage Share Breakdown of Revenues by Vendor
Table 22: Western Europe IT Services Market (2009): Percentage Share Breakdown of Revenues by Sector
Eastern Europe – A Promising Destination for IT Services
Key Statistics:
Table 23: Eastern European Market for IT Services: Percentage Share Breakdown of IT Spending by Region for the years 2008 & 2012
Demand for IT Services in Nordic Region
Growing Influence of Offshore Companies
Market Share Statistics:
Table 24: Nordic IT Services Market (2005): Percentage Share Breakdown of External IT Spending by Service Type - Hardware, Outsourcing, Software, Project Services, and Support Services
Table 25: Nordic IT Services Market (2005): Percentage Share Breakdown of Revenues by Region - Sweden, Denmark, Norway & Finland
3a.BELGIUM
Market Overview
Table 26: Belgian IT Services Market: Breakdown of Revenues for the Outsourcing, Services, Project Services and Hardware Maintenance Services for the Years 2005 through 2009 (in Billion Euros)
Competitive Landscape
3b.CROATIA
Market Overview
3c.DENMARK
Market Overview
Table 27: Danish IT Services Market: Breakdown of Revenues for the Outsourcing, Services, Project Services and Hardware Maintenance Services for the Years 2005 through 2009 (in Billion Euros)
3d.FRANCE
Market Overview
Table 28: French IT Services Market: Breakdown of Revenues for the Outsourcing, Services, Project Services and Hardware Maintenance Services for the Years 2005 through 2009 (in Billion Euros)
Competitive Landscape
3e.GERMANY
Market Overview
Table 29: German IT Services Market: Breakdown of Revenues for the Outsourcing, Services, Project Services and Hardware Maintenance Services for the Years 2005 through 2009 (in Billion Euros)
Competitive Landscape
3f.GREECE
Market Overview
Key Statistics:
Table 30: Greek IT Services Market – Annual Revenue Figures in Euro Millions for the Years 2005 through 2009
Table 31: Greek IT Services Market (2007): Percentage Share Breakdown of IT Services Spending on Implementation, Support, Planning, Operations, and Training
3g.HUNGARY
Market Overview
IT Outsourcing Services
Outlook
Key Statistics:
Table 32: Hungarian Information Technology and Communications (ICT) Services Market (2007): Revenues in Euro Million for the years 2002 through 2007
Table 33: Hungarian Information Technology and Communications (ICT) Services Market (2007): Percentage Share Breakdown of Value Sales by Service Type - Carrier Services, Computer Hardware, IT Services, Software Products, Datacom & Network Equipment, Communications Equipment, and Others
3h.ITALY
Market Overview
Table 34: Italian IT Services Market: Breakdown of Revenues for the Outsourcing, Services, Project Services and Hardware Maintenance Services for the Years 2005 through 2009 (in Billion Euros)
Competitive Landscape
3i.THE NETHERLANDS
Market Overview
Table 35: Dutch IT Services Market: Breakdown of Revenues for the Outsourcing, Services, Project Services and Hardware Maintenance Services for the Years 2005 through 2009 (in Billion Euros)
Competitive Landscape
3j.POLAND
Market Overview
3k.ROMANIA
Market Overview
3l.RUSSIA
Market Overview
Competitive Landscape
3m.SLOVAKIA
Market Overview
Table 36: Slovak IT Services Market (2006): Percentage Share Breakdown of Revenues by End Markets
3n.SPAIN
Market Overview
Table 37: Spanish IT Services Market: Breakdown of Revenues for the Outsourcing, Services, Project Services and Hardware Maintenance Services for the Years 2005 through 2009 (in Billion Euros)
Competitive Landscape
3o.SWEDEN
Market Overview
Table 38: Swedish IT Services Market: Breakdown of Revenues for the Outsourcing, Services, Project Services and Hardware Maintenance Services for the Years 2005 through 2009 (in Billion Euros)
Competitive Landscape
3p.UKRAINE
Market Overview
3q.THE UNITED KINGDOM
Market Overview
SMEs Will Be Key Driver for UK IT Services Revenue
Competitive Landscape
Key Statistics:
Table 39: UK Software/It Services Market for The Years 2002 Through 2008 (In £ Billions)
Table 40: UK Software And It Services Market (2007): Breakdown Of Revenues In £Billions by Service Type - Outsourcing (Infrastructure Outsourcing, Application Management, And BPO), Project Services (It Consulting, Systems Development, And It Training), Software (Systems Infrastructure, Applications, And Information Management), And Support Services (Systems Support, Desktop Services, Business Continuity/Disaster Recovery)
Table 41: Top 10 Players in UK Software/It Services Market (2005): Breakdown of Revenues for EDS, IBM, Fujitsu, Microsoft, CSC, Accenture, Cap Gemini, BT, Capita, and HP (In £ Billions)
4.ASIA-PACIFIC
Market Overview
Retail Small & Medium Scale Businesses to Increase IT Service Spending
Green Information Technology Service Market in Asia Pacific
Key Statistics:
Table 42: Asia-Pacific Market for IT Services: Percentage Share Breakdown of IT Spending by Region for the years 2008 & 2012
4a.AUSTRALIA
Market Overview
A Peek into Australian Outsourcing Industry
Competitive Landscape
Key Statistics:
Table 43: Australian IT Market (2006): Percentage Share Breakdown of Revenues by Sector
Table 44: Australian IT Services Market (2006& 2009): Percentage Share Breakdown of Revenues by Segment
4b.CHINA
Market Overview
Exports of IT Services & Software
4c.INDIA
Market Overview
IT Outsourcing in India: Origin & Development
Challenges to Indian IT Outsourcing Market
Infrastructure Management Services Offshoring to Increase in India
Indian IT-BPO Industry
Exports
Domestic Market
Strengths of the Indian IT-BPO Sector
Robust Fundamentals
Enabling Business Environment
Improved Capacity to Deliver Value
Role of Government
Role of Academia
Outlook
Key Statistics:
Table 45: Indian IT Services Market (2008): Percentage Share Breakdown of Revenues by Vendor
Table 46: Indian IT Services Market (2008): Percentage Share Breakdown of Export Value by Service Line
Table 47: Indian IT Services Market (2005): Percentage Share Breakdown of Export Sales by End-User Sector
Table 48: Indian IT Services Market: Breakdown of Revenues for Top Ten Offshore Vendors for the year Ending March 2006 (in US$ Billions)
Table 49: Indian IT-BPO Market (2004 & 2008): Breakdown of Revenues by Sector (in US$ Billion)
Table 50: Indian IT-BPO Market (2004 &2008): Percentage Share Breakdown of Export Value by Region
Table 51: Indian IT-BPO Market (2009): Breakdown of Revenues by Sector (in US$ Billion)
Table 52: Indian IT-BPO Industry Market as a Proportion of Indian GDP
4d.KOREA
Key Market Trends
Need For Enterprise Integration System
Project Service Market Buoyed by Next- Generation Finance Projects
Enhanced Outsourcing Service Model
Rise in Overseas Market Penetration
Public and Government Sector – A Key End Market
4e.PHILIPPINES
Economic Crisis to Assist Growth in Philippine BPO/Software Sectors
4f.TAIWAN
Market Overview
5.LATIN AMERICA
Key Statistics
Table 53: Latin American Market for IT Services: Percentage Share Breakdown of IT Spending by Region for the years 2004, 2008 & 2014
5a.BRAZIL
Market Overview
Competitive Landscape
5b.MEXICO
Market Overview
IT Outsourcing – A Special Focus
Key Trends in IT Outsourcing
Selective Outsourcing
Business Process Outsourcing (BPO)
Virtualization
Key Statistics:
Table 54: Mexican ICT Services Market (2007): Percentage Share Breakdown of Revenues by Segment
Table 55: Mexican IT Market (2007): Percentage Share Breakdown of Revenues by Sector
6.MIDDLE EAST & AFRICA
Market Overview
Key Statistics:
Table 56: IT Services Market in Middle East & Africa: Percentage Share Breakdown of IT Spending by Region for the years 2008 & 2012
6a.SAUDI ARABIA
Market Overview
6b.UNITED ARAB EMIRATES
Market Overview
Global Directory