Knowing your financial services CRM outsourcing client

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Market	Information Technology
Report Type	Market Research
Country	Global
Published	17 November 2009
Number of Pages	23
Report Delivery	Email
Delivery Lead Time	-
Publisher	Ovum

This survey consists of 13 multi-segmented questions about trends in contact center outsourcing.
44 senior executives at financial services (FS) organizations based in North America, Europe and Australia/New Zealand were interviewed.
Telephone-based research (not online):
each in-depth interview lasted approximately 30–45 minutes
local language-speaking researchers conducted the calls.
The data presented in this slide pack was collected as part of a multi-sector study on contact center outsourcing procurement trends, published in September 2009.

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