Top 10 Companies in the US Travel and Hospitality Industry: IT Spending Predictor 2010

TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
TABLE OF CONTENTS 2
LIST OF FIGURES 5
LIST OF TABLES 7
INTRODUCTION 10
Reasons to purchase 10
Definitions 10
US TRAVEL AND HOSPITALITY INDUSTRY: ESTIMATED SPENDING ON IT 13
Overview 13
Estimated spending by technology segment 15
Estimated IT spending by channel 17
CARLSON COMPANIES, INC. 19
Budget overview 19
Carlson Companies, Inc., estimated spending on IT 20
Carlson Companies, Inc., estimated IT spending by channel 24
CARNIVAL 26
Budget overview 26
Carnival, estimated spending on IT 27
Carnival, estimated IT spending by channel 31
Carnival, IT Contracts 33
MARRIOTT INTERNATIONAL, INC. 35
Budget overview 35
Marriott International, Inc., estimated spending on IT 36
Marriott International, Inc., estimated IT spending by channel 40
Marriott International, Inc., IT Contracts 42
YUM! BRANDS, INC. 44
Budget overview 44
Yum! Brands, Inc., estimated spending on IT 45
Yum! Brands, Inc., estimated IT spending by channel 49
HARRAH'S ENTERTAINMENT, INC. 51
Budget overview 51
Harrah's Entertainment, Inc., estimated spending on IT 52
Harrah's Entertainment, Inc., estimated IT spending by channel 56
NEW YORK STATE LOTTERY 58
Budget overview 58
New York State Lottery, estimated spending on IT 59
New York State Lottery, estimated IT spending by channel 63
MGM MIRAGE 65
Budget overview 65
MGM MIRAGE, estimated spending on IT 66
MGM MIRAGE, estimated IT spending by channel 70
DARDEN RESTAURANTS, INC. 72
Budget overview 72
Darden Restaurants, Inc., estimated spending on IT 73
Darden Restaurants, Inc., estimated IT spending by channel 77
ROYAL CARIBBEAN CRUISES LTD. 79
Budget overview 79
Royal Caribbean Cruises Ltd., estimated spending on IT 80
Royal Caribbean Cruises Ltd., estimated IT spending by channel 84
Royal Caribbean Cruises Ltd., IT Contracts 86
HOST HOTELS & RESORTS INC 88
Budget overview 88
Host Hotels & Resorts Inc, estimated spending on IT 89
Host Hotels & Resorts Inc, estimated IT spending by channel 93
APPENDIX 95
Methodology 95
Further reading 96
Disclaimer 97

LIST OF FIGURES
Figure 1: Top ten companies in the US travel and hospitality Industry, estimated spending on IT ($m), 2009 and 2010 13
Figure 2: Top ten companies in the US travel and hospitality Industry, estimated spending by technology segment ($m), 2009 15
Figure 3: Top ten companies in the US travel and hospitality industry, estimated spending on IT by channel ($m), 2009 17
Figure 4: Carlson Companies, Inc., estimated spending by IT segment ($m), 2009 20
Figure 5: Carlson Companies, Inc., estimated spending by IT sub-segment ($m), 2009 22
Figure 6: Carlson Companies, Inc., estimated spending on IT by channel (%), 2009 24
Figure 7: Carnival, estimated spending by IT segment (%), 2009 27
Figure 8: Carnival, estimated spending by IT sub-segment ($m), 2009 29
Figure 9: Carnival, estimated spending on IT by channel (%), 2009 31
Figure 10: Marriott International, Inc., estimated spending by IT segment (%), 2009 36
Figure 11: Marriott International, Inc., estimated spending by IT sub-segment ($m), 2009 38
Figure 12: Marriott International, Inc., estimated spending on IT by channel (%), 2009 40
Figure 13: Yum! Brands, Inc., estimated spending by IT segment (%), 2009 45
Figure 14: Yum! Brands, Inc., estimated spending by IT sub-segment ($m), 2009 47
Figure 15: Yum! Brands, Inc., estimated spending on IT by channel (%), 2009 49
Figure 16: Harrah's Entertainment, Inc., estimated spending by IT segment, 2009 52
Figure 17: Harrah's Entertainment, Inc., estimated spending by IT sub-segment ($m), 2009 54
Figure 18: Harrah's Entertainment, Inc., estimated spending on IT by channel (%), 2009 56
Figure 19: New York State Lottery, estimated spending by IT segment (%), 2009 59
Figure 20: New York State Lottery, estimated spending by IT sub-segment ($m), 2009 61
Figure 21: New York State Lottery, estimated spending on IT by channel (%), 2009 63
Figure 22: MGM MIRAGE, estimated spending by IT segment (%), 2009 66
Figure 23: MGM MIRAGE, estimated spending by IT sub-segment ($m), 2009 68
Figure 24: MGM MIRAGE, estimated spending on IT by channel (%), 2009 70
Figure 25: Darden Restaurants, Inc., estimated spending by IT segment (%), 2009 73
Figure 26: Darden Restaurants, Inc., estimated spending by IT sub-segment ($m), 2009 75
Figure 27: Darden Restaurants, Inc., estimated spending on IT by channel (%), 2009 77
Figure 28: Royal Caribbean Cruises Ltd., estimated spending by IT segment (%), 2009 80
Figure 29: Royal Caribbean Cruises Ltd., estimated spending by IT sub-segment ($m), 2009 82
Figure 30: Royal Caribbean Cruises Ltd., estimated spending on IT by channel (%), 2009 84
Figure 31: Host Hotels & Resorts Inc., estimated spending by IT segment, 2009 89
Figure 32: Host Hotels & Resorts Inc., estimated spending by IT sub-segment ($m), 2009 91
Figure 33: Host Hotels & Resorts Inc., estimated spending on IT by channel (%), 2009 93
Figure 34: Research methodology 95

LIST OF TABLES
Table 1: Definitions: IT segments and sub segments 11
Table 2: Definitions: channels 12
Table 3: Top ten companies in the US travel and hospitality Industry, estimated spending on IT ($m), 2009 and 2010 14
Table 4: Top ten companies in the US travel and hospitality Industry, estimated spending by technology segment ($m), 2009 16
Table 5: Top ten companies in the US travel and hospitality Industry, estimated spending on IT by channel ($m), 2009 18
Table 6: Carlson Companies, Inc., IT budget estimates (%), 2009–10 19
Table 7: Carlson Companies, Inc., IT budget by estimated entity (as % of overall IT budget), 2009 19
Table 8: Carlson Companies, Inc., estimated spending by IT segment ($m), 2009 21
Table 9: Carlson Companies, Inc., estimated spending by IT sub-segment ($m), 2009 23
Table 10: Carlson Companies, Inc., estimated spending on IT by channel ($m), 2009 25
Table 11: Carnival, IT budget estimates (%), 2009–10 26
Table 12: Carnival, estimated IT budget by entity (as % of overall IT budget), 2009 26
Table 13: Carnival, estimated spending by IT segment ($m), 2009 28
Table 14: Carnival, estimated spending by IT sub-segment ($m), 2009 30
Table 15: Carnival, estimated spending on IT by channel ($m), 2009 32
Table 16: IT Contracts: Carnival – AT&T 33
Table 17: Marriott International, Inc., IT budget estimates (%), 2009–10 35
Table 18: Marriott International, Inc., estimated IT budget by entity (as % of overall IT budget), 2009 35
Table 19: Marriott International, Inc., estimated spending by IT segment ($m), 2009 37
Table 20: Marriott International, Inc., estimated spending by IT sub-segment ($m), 2009 39
Table 21: Marriott International, Inc., estimated spending on IT by channel ($m), 2009 41
Table 22: IT Contracts: Marriott International, Inc. – Hewitt Associates 42
Table 23: Yum! Brands, Inc., IT budget estimates (%), 2009–10 44
Table 24: Yum! Brands, Inc., estimated IT budget by entity (as % of overall IT budget), 2009 44
Table 25: Yum! Brands, Inc., estimated spending by IT segment ($m), 2009 46
Table 26: Yum! Brands, Inc., estimated spending by IT sub-segment ($m), 2009 48
Table 27: Yum! Brands, Inc., estimated spending on IT by channel ($m), 2009 50
Table 28: Harrah's Entertainment, Inc., IT budget estimates (%), 2009–10 51
Table 29: Harrah's Entertainment, Inc., estimated IT budget by entity (as % of overall IT budget), 2009 51
Table 30: Harrah's Entertainment, Inc., estimated spending by IT segment ($m), 2009 53
Table 31: Harrah's Entertainment, Inc., estimated spending by IT sub-segment ($m), 2009 55
Table 32: Harrah's Entertainment, Inc., estimated spending on IT by channel ($m), 2009 57
Table 33: New York State Lottery, IT budget estimates (%), 2009–10 58
Table 34: New York State Lottery, estimated IT budget by entity (as % of overall IT budget), 2009 58
Table 35: New York State Lottery, estimated spending by IT segment ($m), 2009 60
Table 36: New York State Lottery, estimated spending by IT sub-segment ($m), 2009 62
Table 37: New York State Lottery, estimated spending on IT by channel ($m), 2009 64
Table 38: MGM MIRAGE, IT budget estimates (%), 2009–10 65
Table 39: MGM MIRAGE, estimated IT budget by entity (as % of overall IT budget), 2009 65
Table 40: MGM MIRAGE, estimated spending by IT segment ($m), 2009 67
Table 41: MGM MIRAGE, estimated spending by IT sub-segment ($m), 2009 69
Table 42: MGM MIRAGE, estimated spending on IT by channel ($m), 2009 71
Table 43: Darden Restaurants, Inc., IT budget estimates (%), 2009–10 72
Table 44: Darden Restaurants, Inc., estimated IT budget by entity (as % of overall IT budget), 2009 72
Table 45: Darden Restaurants, Inc., estimated spending by IT segment ($m), 2009 74
Table 46: Darden Restaurants, Inc., estimated spending by IT sub-segment ($m), 2009 76
Table 47: Darden Restaurants, Inc., estimated spending on IT by channel ($m), 2009 78
Table 48: Royal Caribbean Cruises Ltd., IT budget estimates (%), 2009–10 79
Table 49: Royal Caribbean Cruises Ltd., estimated IT budget by entity (as % of overall IT budget), 2009 79
Table 50: Royal Caribbean Cruises Ltd., estimated spending by IT segment ($m), 2009 81
Table 51: Royal Caribbean Cruises Ltd., estimated spending by IT sub-segment ($m), 2009 83
Table 52: Royal Caribbean Cruises Ltd., estimated spending on IT by channel ($m), 2009 85
Table 53: IT Contracts: Royal Caribbean Cruises Ltd. – Science Applications International Corp 86
Table 54: Host Hotels & Resorts Inc, IT budget estimates (%), 2009–10 88
Table 55: Host Hotels & Resorts Inc, estimated IT budget by entity (as % of overall IT budget), 2009 88
Table 56: Host Hotels & Resorts Inc, estimated spending by IT segment ($m), 2009 90
Table 57: Host Hotels & Resorts Inc, estimated spending by IT sub-segment ($m), 2009 92
Table 58: Host Hotels & Resorts Inc, estimated spending on IT by channel ($m), 2009 94