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2009 Top Print and Publishing Business Process Outsourcing Vendors, Black Book Survey 2009 Results
Market |
Publishing and Printing |
Report Type |
Market Research |
Country |
Global |
Published |
1 November 2009 |
Number of Pages |
38 |
- |
|
Publisher |
Orbys Black Book |
In 2009, the publishing and print BPO client/user survey investigated over 550 contracts held by 1,888 of the top outsourced BPO spending corporations and organizations globally.
Key findings
Key finding: most important customer satisfaction KPIs
Customization, interfaces, reliability and deployment are the most important attributes influencing client companies’ satisfaction with their publishing and print BPO providers.
Key finding: BPO vendor satisfaction is highest among US publishers using mature Indian suppliers
Strong satisfaction in the offshore segment among US clients surged to 85.9% in 2009, while offshore BPO satisfaction remained strong in 71.8% of all non-US publishing clients.
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