SMEs in the UK: attracted to managed services

Executive summary
In a nutshell
Key messages
UK budget predictions are optimistic
SMES are satisfied with service providers
Service providers are in a good position to extend into other areas
Cost savings are the most important driver for unified communications
Security, cost control and device management are the main mobility concerns
Telecoms attitudes and budgets
Attitudes to telecoms
Telecoms budgets
Customer satisfaction
Service improvement
Fixed services
Service providers
Adjacent services
Managed services
Unified communications
IP telephony
Video conferencing
Mobile services
Service providers
Attitudes to mobile services
Mobile data applications
Mobile voice
Mobile staff and devices
About our survey

List of Tables
Table 1: Business size sample of the SME survey

List of Figures
Figure 1: UK SMEs’ attitudes to telecoms
Figure 2: Budget trends
Figure 3: Budget distribution
Figure 4: Service provider satisfaction
Figure 5: Important areas for improvement in service delivery
Figure 6: Main service providers
Figure 7: Adjacent services
Figure 8: SMEs and managed services
Figure 9: Drivers of convergence
Figure 10: UC applications
Figure 11: IP telephony users are interested in UC applications
Figure 12: Video conferencing
Figure 13: Mobile service providers
Figure 14: UK SMEs’ mobile priorities
Figure 15: Mobile data applications
Figure 16: Mobile voice integration
Figure 17: Staff mobility
Figure 18: Staff devices