Executive summary
In a nutshell
Scope
Our view
Key messages
Recommendations
Enterprise fixed services providers
The world of 2020
The competitive landscape
Development timeline
2009-2012
2013-2016
2017-2020
Future telcos
Strategic market forces compel speedy evolution of the telco business model
Profits, professionalisation and partnering
Enterprise fixed services and revenues
The world in 2020 – network as service hub
Implications for telcos
Competitors
Revenue shift
Enterprise customers and markets
The world of 2020
Enterprise end users are consumers
Enterprises embrace change slowly
The leaner, meaner CIO
Communications cost management to remain a top business priority
The enterprise is extended through multiple relationships
The CIO only pays for what the enterprise gets
Green ICT becomes a simple cost issue
Mobility drives flexibility – the end of work-life balance?




List of Tables
Table 1: Enterprise services competitors in 2020
Table 2: Key events and drivers summary






List of Figures
Figure 1: Service management evolution in fixed networking
Figure 2: The soft network in 2010
Figure 3: IT-telecoms alliances in 2010
Figure 4: Enterprise services market 2010-20
Figure 5: Enterprise categories 2020