Trends for 2010: telco operations

Executive summary
In a nutshell
Our view
Managing costs and generating new revenue streams will be key
Emergence from recession
Market view
Return to economic growth
How have service providers been affected?
Impact of the downturn on service provider strategies
How will this change during 2010?
M&A
The changing business model
Lining up the tools for a smart pipe approach
Telco outsourcing and managed services
A strategic and operational imperative
Network assets scrutinised for options
A transformation solution
Improving the customer experience
Customer data management and analytics




List of Tables
Table 1: World economic projections – GDP annual growth (%)






List of Figures
Figure 1: Revenue growth for selected tier-1 service providers
Figure 2: Opex growth for a select group of tier-1 service providers
Figure 3: Capital intensity for a select group of tier-1 service providers
Figure 4: The telco as an aggregator/enabler of services