Next-generation HR Shared Services reveals the key to developing the full potential of HR shared services in the context of the changing role of HR and the drive for greater corporate effectiveness. Whether you are planning to introduce shared services, or extend the scope and range of your current HR shared services operations, this Report provides you with the practical advice and useful tips to make a success of your initiative.

"This in-depth study of HR Shared Services is by far one of the most extensively researched and thorough that I have read" …..Beth Fegan, Director, Empoyee Services, KeyBank


Realising the full potential of HR shared services
Achieve continuous cost-saving, productivity and services gains
Develop a customer service culture in shared services
Enhance the status of HR shared services in your organization
Extend shared services from transactional to strategic activities
Improve the contribution of shared services to corporate success
Take full advantage of technology to improve self-service
Master the change management challenge

Put yourself at the cutting edge of HR shared services. This completely revised and significantly enlarged edition of Business Intelligence’s best-selling report is simply the most comprehensive guide to gaining value from HR shared services.
Next-generation HR Shared Services reveals the key to developing the full potential of HR shared services in the context of the changing role of HR and the drive for greater corporate effectiveness. Whether you are planning to introduce shared services, or extend the scope and range of your current HR shared services operations, this Report provides you with the practical advice and useful tips to make a success of your initiative.

Discover how high-achieving HR shared services are successful not just in terms of cost savings and service improvement but also in making better use of HR resources to improve business performance. The Report distils the valuable lessons HR shared services practitioners have learnt.

Find out how leading companies including Eastern Health Services, Keybank, Procter & Gamble, Scotiabank, Surrey County Council, Statoil and Sun Microsystems achieve superior results.

Benefit from expert advice on planning and implementation from experts at Atos Origin, Deloitte, the Hackett Group, In Partnership UK, Metavec, PricewaterhouseCoopers and Watson Wyatt Worldwide.

Adapt smart practices identified in Next-generation HR Shared Services to develop and constantly improve the value of HR shared services.

“A pragmatic, thought -provoking report, using insightful case studies and research – a must read."……Faran Johnson, Group Organisation Development Director, Reed Elsevier

Next-generation HR Shared Services provides answers to many of the most frequently posed questions about shared services:

What are the respective merits and benefits of outsourcing and shared services?
How big a change management task can you expect in introducing shared services?
How do you win over key stakeholders in a shared services initiative?
What should be transferred to shared services and what criteria influence the decision?
What are the best ways of developing a customer- service culture?
Is it best for shared services be operated on a commercial or overhead basis?
How do you overcome resistance from business and HR to the introduction of shared services?
In what ways can information and communications technologies improve the effectiveness of shared services?
How do you keep senior management engaged?
Should you recruit new blood or draw on the skills of existing HR staff?
How do you decided whether shared service centres should be local, regional or global?
Are lower costs or higher service the real litmus tests of success?
How can you keep evolving the shared services model once it is up and running?
How can we plan for the next phase in the development of HR shared services?

The pathway to successful implementation
Based on the experience of organisations that have dealt effectively with the challenges presented by introducing HR shared services, the Report sets out a planning and implementation roadmap and provides guidance on the main issues at every stage:

Winning manaement support
Planning for success
Designing processes for efficiency and service
Choosing the right location
Communicating and consulting with key stakeholders
Building and motivating a strong staff
Creating a new service culture
Setting the right organizational goals
Applying the right measures of success
Driving the process forward