Telecommunications Market Report - Contact Center Markets and Technologies Databook for UK Market Research

Publisher Sign-Up

Are you a market report publisher? Distribute your reports here and access new customers!

Contact Me...

Have one of our Customer Support Team contact you directly

Custom Research

A completely tailored research solution from our experienced Market Analysts.

Free Market Reports

10,000+ free market and company reports from our sister site, www.free-research.com.

Mailing Lists

Off-the-shelf and customised mailing list solutions. Reach new customers.

Contact Center Markets and Technologies Databook for UK (Datamonitor)

Market: Telecommunications

Published Date: 09/07/2007

Market Research Report Title: Contact Center Markets and Technologies Databook for UK

Table of Contents: View

Report Type: Market Report

Country: UK

Number of Pages: 51

Enquire about Report

Select pricing:

Purchase by Invoice

Summary: Introduction

The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE.

Scope

All market forecasts are from 2005 to 2010 inclusive.

All agent position and technology spending data is segmented by size-band and vertical market.

Spending data for inbound routing hardware and software, outbound and workforce management.

Highlights

Overall domestic agent position growth is slowing or declining in North America and Western Europe.

Technology and business changes - including IP telephony, virtualization, managed and hosted services, workforce optimization technologies, SME growth, and public sector spending are driving increased investment. Consequently technology spending will continue to rise, but learning exactly how to tap into it will be more critical than ever.

Reasons to Purchase

Gain insight into key contact center growth patterns.

Understand evolving contact center technology investment and adoption.

Identify the fastest growing vertical markets for contact center technology and services.

Relevant Company Reports

Telenet Group Holding NV - SWOT Analysis

Audiovox Corporation - SWOT Analysis

Telefonos de Mexico, S.A. de C.V. - Telmex - SWOT Analysis

Comcast Corporation - SWOT Analysis

UTStarcom, Inc. - SWOT Analysis

Relevant Market Reports

Austria Telecommunications Report 2008

Denmark Telecommunications Report 2008

Belgium Telecommunications Report 2008

Belarus Telecommunications Report 2008

Estonia Telecommunications Report 2008

Reports are normally delivered on the same day, via email, if purchased by debit/credit card. Reports purchased by invoice will be released when payment has been received. When you place an order through Google Checkout, Google Checkout will display a price approximation in your local currency. Keep in mind that you'll still be charged in the currency displayed on companiesandmarkets.com. Your debit/credit card company might convert the charge to your local currency and may also add additional fees that are not reflected in the approximate price displayed.

www.companiesandmarkets.com is a central source of market research reports from the world’s leading analysts and report publishers. Companiesandmarkets.com contains a comprehensive range of specialised market research reports from leading publishers for all market sectors.