Information Technology
Information Technology
home | information technology | market report
Profiting from IVR in a Rapidly Shifting Marketplace - Strategy Focus (Datamonitor)
- Market: Information Technology
- Published Date: 21/02/2008
- Report Title: Profiting from IVR in a Rapidly Shifting Marketplace - Strategy Focus
- Table of Contents: View Table of Contents
- Report Type: Market Report
- Country: Global
- Number of Pages: 12
Introduction
This brief will provide vendors with strategies to develop an optimal solution to gain more share in the IVR market in a changing infrastructure environment.
Scope
A discussion on the dynamics of the IVR in the changing infrastructure environment. An overview of the growth of Voice-XML based IVR solutions and the principal reasons for this expansion. A description of the ways in which vendors can align their IVR solutions to help customers increase quality of customer care.
Highlights
How vendors can help customers leverage the IVR platform for the entire enterprise and create channels for revenue generation. Strategies for vendors to build a migration plan for customers to move towards a more open-standards based platform and to implement it by developing a healthy partner ecosystem.
Reasons to Purchase
Learn about the market dynamics and the actions vendors should take to be successful in the market. Comprehend how open-standards - Voice-XML based IVR can help lower overall costs for enterprises and create new revenue channels for service providers.
This brief will provide vendors with strategies to develop an optimal solution to gain more share in the IVR market in a changing infrastructure environment.
Scope
A discussion on the dynamics of the IVR in the changing infrastructure environment. An overview of the growth of Voice-XML based IVR solutions and the principal reasons for this expansion. A description of the ways in which vendors can align their IVR solutions to help customers increase quality of customer care.
Highlights
How vendors can help customers leverage the IVR platform for the entire enterprise and create channels for revenue generation. Strategies for vendors to build a migration plan for customers to move towards a more open-standards based platform and to implement it by developing a healthy partner ecosystem.
Reasons to Purchase
Learn about the market dynamics and the actions vendors should take to be successful in the market. Comprehend how open-standards - Voice-XML based IVR can help lower overall costs for enterprises and create new revenue channels for service providers.
Purchase Information
There are various ways to purchase products from our site. Select the report title(s) you are interested in, and add it to your basket. At the Checkout page, you will be requested to submit your details. You will then have the option to pay via various methods: Debit Card ; Credit Card ; Purchase via Invoice (inc. Purchase Order no. if required) and Paypal. Companiesandmarkets.com accepts Visa, MasterCard, Diners, American Express, JCB and all the major credit cards. Companiesandmarkets.com uses RBSWorldpay.
Once you have purchased your report(s), you will receive a confirmation email. You will then either be able to download your report(s) immediately from your Customer Area in PDF format, or the report(s) will be emailed to you directly, depending on the agreement we have with the publisher. Orders that are deliverable via email which are taken outside of working hours will be delivered next business day.
Please note, if you purchase by invoice, you will receive your report(s) once payment has been received. If you have any questions about how to order, please Contact Us.
