Self-service kiosks are hardware devices that work in combination with self service software, allowing users to perform any number of possible transactions. The method of input is either a keyboard or touch-screen, or both. Some kiosks include card readers, ticket and receipt printers, bill and coin depositors, robotic product arrays; while others use more complex mechanical devices. Self-service kiosks are intended for both consumers and business industries. The benefits of these kiosks include ease of access, reduced transaction time, access to information, and ability to perform multiple transactions.

Self service kiosks are increasingly used in retail industry to move past the constraints of traditional transactional management standards and to provide more value to customers. The retail industry is the largest employer of self service kiosks; one third of all kiosks produced are implemented in the retail industries, which is also the fastest growing market for self service kiosks. These kiosks in the retail industries are located in strategic locations providing convenient services to customers such as product ordering, bill payments, company information, targeted offers etc. The major benefits of these kiosks to retailers are reduction in costs, improved operational efficiencies and enhanced customer experience.

The report forecasts the size of Self-service Kiosk Market in Retail Industry over the period 2008-2012. It also segments this market into various geographic regions. Further, it discusses the key market trends, drivers and challenges of the Self-service Kiosk Market in Retail Industry, and profiles some of the leading Self-service Kiosk Vendors operating in the Retail Industry.