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Customer Relationship Management Software Spending through 2012 in Insurance Western Europe - Databook

http://www.companiesandmarkets.com/Summary-Market-Report/customer-relationship-management-software-spending-through-2012-in-insurance-western-europe-databook-40953.asp

Report Summary

Introduction

To capitalize on opportunities and to thwart competition, insurers must become customer centric. This need to refocus on the customer is driving demand for Customer Relationship Management (CRM) among Property & Casualty (P&C) and Life & Pension (L&P) insurers worldwide.

Scope

  • Segments CRM license and subscription spending by insurers by region and country
  • Quantifies spending on CRM by insurer type


    • Highlights

    According to Datamonitor projections, global CRM license sales will grow 9% annually through 2012, reaching $440 million.

    Within the Western Europe, Germany is the largest market, followed by the UK, France and Italy

    The fastest growing market in W. Europe is projected to be Norway

    Reasons to Purchase

  • Understand the current and future direction of CRM spending in the insurance sector
  • Compare opportunities across countries and insurer types

    • Table of Contents

    TABLE OF CONTENTS
    Overview 1
    Catalyst 1
    Summary 1
    Methodology 1
    iNTRODUCTION 5
    Global Spending on CRM Licenses by Insurers, by Region, through 2012 6
    Western European Spending on CRM Licenses by Insurers, by Country, through 2012 8
    Western European Spending on CRM Licenses, by Insurer Type, through 2012 10
    APPENDIX 11
    Definitions 11
    Further reading 11
    Ask the analyst 11
    Datamonitor consulting 11
    Disclaimer 11


    TABLE OF FIGURES
    Figure 1: Global Spending on CRM Licenses by Insurers, by Region, through 2012 ($ millions) 6
    Figure 2: Western European Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions) 8
    Figure 3: Western European Spending on CRM Licenses, by Insurer Type, through 2012 ($ millions) 10


    TABLE OF TABLES
    Table 1: Global Spending on CRM Licenses by Insurers, by Region, through 2012 ($ millions) 7
    Table 2: Western European Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions) 9
    Table 3: Western European Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions) 10