http://www.companiesandmarkets.com/Summary-Market-Report/hotel-business-management-82632.asp
The hotel industry in India has benefitted in recent years from increased economic activity
Hotel industry in India has been doing well in the recent times due to upsurge in the economic activity in the last few years. Growth can be witnessed both in star category hotels and budget hotels. Being a service industry, the success of hotel management lies in providing the best services to the customers. As a result, efficient management of hotel or hospitality service is the main focus of leading hotel chains in the country.
With the addition of hotel rooms in the country, more and more qualified professionals will be required to manage these hotels. A hotel establishment also sums up as a workshop for training students and new recruits.
KEY FINDINGS & HIGHLIGHTS
• Hotel management is becoming complex as the volume and quality of services are increasing at a fast pace. Apart from hygiene and aesthetical beauty of the establishment, hotel guests are also impressed with the attentiveness, empathy and responsiveness of staff members.
• The Indian hotel industry felt the need for computerisation way back in 1982 when Asian Games (Asiad 82) was held in the country. Computers were introduced in leading hotels with an underlying idea of providing more personalised service to the guest.
• Hotel industry is thriving due to an increase in business opportunities and foreign and domestic tourism. By the year 2010, employment opportunities in the Indian hotel and catering industry are expected to increase to 15 million.
REASONS TO BUY
• Provides insight into the key concepts like Keeping, Front Office, Food & Beverage services of Hotel business management in a comprehensive manner
• The report will be useful to all students enrolled in hotel management courses, people connected with the hotel industry and investors looking for broad understanding of hotel management.
• Prepares students and budding management executives to face the industry confidently
CONTENTS
EXECUTIVE SUMMARY
HIGHLIGHTS
1. HOTEL HOUSEKEEPING
1.1 Purpose & Objectives
1.1.1 Beautification of Hotel Premises
1.1.2 Maintain Cleaning Agents & Equipment
1.1.3 Cleaning Different Types of Surfaces
1.1.4 Hygiene & Sanitation
1.2 Functions (Services)
1.2.1 Cleaning Guest-Rooms
1.2.2 Cleaning Public Areas
1.2.3 Other Housekeeping Services
1.3 Organisation of Housekeeping Department
1.3.1 Job description
1.3.2 Qualities of Housekeeping Staff
1.3.3 Co-ordination with Other Departments
1.4 Areas of Focus
1.4.1 Guest Rooms
1.4.2 Public Areas
1.5 Linen Room
1.5.1 Types of Linen Rooms
1.5.2 Types of Linen
1.6 The Uniform Room
1.6.1 Types of Uniforms
1.6.2 Linen & Uniform Room Equipment & Accessories
1.6.3 Storage Conditions
1.6.4 Exchange of Linens & Uniforms
1.6.5 Discarded Linens & Uniforms
1.7 The Laundry Section
1.7.1 Guest Laundry Process
1.7.2 Types of Pressing Irons
1.7.3 Stain Removal (Spotting)
1.7.4 Types of Stains
1.8 Gardening & Interior Decoration
1.8.1 Landscaping
1.8.2 Types of Gardens
1.9 Occupational Hazards & Safety Measures
1.9.1 Accidental Falls
1.9.2 Cuts & Bruises
1.9.3 Cramps & Back Pains
1.9.4 Hazardous Chemicals
1.9.5 Electrocution
1.9.6 Poor Work Practices
1.9.7 First Aid
1.10 Administration of Housekeeping Department
1.10.1 Employee Attendance
1.10.2 Briefing
1.10.3 Discipline
1.10.4 Cost Control
1.10.5 Employee Scheduling
2. FRONT OFFICE
2.1 Introduction to Front Office
2.1.1 Importance of Front Office
2.1.2 Functions of Front Office
2.1.3 Front Office Personnel & Their Role
2.1.4 Basic Characteristics of Front Office Staff
2.1.5 Sections of Front Office Department
2.2 Reservation
2.2.1 Role of Reservation Agent
2.2.2 Walk-in Guests
2.2.3 Types of Reservation
2.2.4 Sources of Reservation
2.2.5 Modes of Reservation
2.2.6 Types of Reservation System
2.2.7 Types of Rooms
2.2.8 Cancellation
2.3 Reception & Registration
2.3.1 Reception
2.3.2 Registration
2.3.3 Registration Methods
2.3.4 System of Registration
2.4 Front Office Accounting
2.4.1 Billing Systems
2.4.2 Modes of Payment
2.5 Bell Desk & Concierge Services
2.5.1 Bell Desk
2.5.2 Concierge Services
2.6 Telecommunication
2.6.1 Telephone Exchange
2.7 Safety & Precautions
2.7.1 Emergency Situations
2.8 Application of Computers
2.8.1 Computerised Reservation Systems
3. FOOD & BEVERAGE SERVICES
3.1 Catering Industry
3.1.1 History, Growth & Development
3.1.2 Types of Catering Units
3.1.3 Career Opportunities
3.2 F&B in Hotel Industry
3.2.1. F&B Service Areas
3.2.2 F&B Service Department
3.2.3 F&B Service Equipment
3.2.4 Types of Services
3.2.5 Coordination with Other Departments
3.3 F&B Management
3.3.1 Production & Service Operations
3.3.2 F&B Control
3.3.3 Human Resource Development
3.4 Hotel Menu
3.4.1 Types of Menu
3.4.2 Planning
3.4.3 Services
3.4.4 Service Sequence
ANNEXURE 1 (GLOSSARY)
ANNEXURE 2 (ABBREVIATIONS)
ANNEXURE 3 BIBLIOGRAPHY (REFERENCES)
LIST OF FIGURES
Figure 1.1: Organisation Chart of a Housekeeping Department
Figure 1.2: Co-ordination with Other Departments
Figure 1.3: Areas of Focus
Figure 1.4: Types of Gardens
Figure 2.1: Front Office Personnel
Figure 2.2: Sections of Front Office Department
Figure 2.3: Classification of Emergency Situations in a Hotel
Figure 3.1: Types of Catering Units
Figure 3.2: Organisational Hierarchy of the F&B Service Department
Figure 3.3: Types of F&B Services
Figure 3.4: Coordination with Other Departments
Figure 3.5: Types of Alcoholic Beverages
Figure 3.6: Types of Non-Alcoholic Beverages