Table of Contents

Table of contents

Key messages

Evolution of the telco
The traditional telco
Telcos and adjacent sectors
The modern telco

Four types of telco structure

Type 1 – The traditional telco silos
Type 2 – Top level customer focus (Customer Lite)
Type 3 – Full customer centric segmentation (Customer Full)
Type 4 – Full retail and operational integration (Optimum integrated structure)

Implications for operators

Type 1 operators
Type 2 operators
Type 3 operators
Type 4 operators

Table of figures

Figure 1 Traditional telco structure
Figure 2 The solar system of telecoms and adjacent sectors
Figure 3 Current telco restructuring trends
Figure 4 Telefónica Group new structure
Figure 5 KPN’s new organisational structure
Figure 6 The evolution of KPN’s structure from 2004–2007
Figure 7 Ovum view on the optimum integrated telco structure
Figure 8 Telecom Italia's new structure