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Integrated telco structures - focus on the customer (Ovum)
- Market: Telecommunications
- Published Date: 17 Aug 2007
- Report Title: Integrated telco structures - focus on the customer
- View Report Summary: View Report Summary
- Report Type: Market Report
- Country: Global
- Number of Pages: 20
Table of contents
Key messages
Evolution of the telco
The traditional telco
Telcos and adjacent sectors
The modern telco
Four types of telco structure
Type 1 – The traditional telco silos
Type 2 – Top level customer focus (Customer Lite)
Type 3 – Full customer centric segmentation (Customer Full)
Type 4 – Full retail and operational integration (Optimum integrated structure)
Implications for operators
Type 1 operators
Type 2 operators
Type 3 operators
Type 4 operators
Table of figures
Figure 1 Traditional telco structure
Figure 2 The solar system of telecoms and adjacent sectors
Figure 3 Current telco restructuring trends
Figure 4 Telefónica Group new structure
Figure 5 KPN’s new organisational structure
Figure 6 The evolution of KPN’s structure from 2004–2007
Figure 7 Ovum view on the optimum integrated telco structure
Figure 8 Telecom Italia's new structure
Key messages
Evolution of the telco
The traditional telco
Telcos and adjacent sectors
The modern telco
Four types of telco structure
Type 1 – The traditional telco silos
Type 2 – Top level customer focus (Customer Lite)
Type 3 – Full customer centric segmentation (Customer Full)
Type 4 – Full retail and operational integration (Optimum integrated structure)
Implications for operators
Type 1 operators
Type 2 operators
Type 3 operators
Type 4 operators
Table of figures
Figure 1 Traditional telco structure
Figure 2 The solar system of telecoms and adjacent sectors
Figure 3 Current telco restructuring trends
Figure 4 Telefónica Group new structure
Figure 5 KPN’s new organisational structure
Figure 6 The evolution of KPN’s structure from 2004–2007
Figure 7 Ovum view on the optimum integrated telco structure
Figure 8 Telecom Italia's new structure
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